Zaxby's

Stopped for a sandwich at 7:55. They told me they close in 5 minutes and a sandwich would take 15-20 minutes to cook. I asked what I could order and they told me everything is cooked to order and would take longer than 5 minutes. I thanked them for wasting my time. Checked the hours and they don’t close til 10. I am baffled that a business would turn away a paying customer simply because the employees don’t feel like doing their job. Terribly run. Terrible attitude. The owners and staff should be embarrassed.

Same o same o. Had to go through my order 3 times at the counter before the cashier could get it right.. "Can I help you sir? Yes, please, I would like 20 fingers and a large order of fries to go..." Is this dine in or take out.? Me; to go please. That will be $35.95 sir. That can't be right? Yes sir, 20 finger dinner is... Me;stop, I didn't order a dinner, just chicken & fries. Hang on, let me get some help. I waited while they cooked 4 baskets of tenders (not a problem, I like them hot) frymaster came to the front to explain the wait and I told him it was fine with me. When they were ready the same gentleman came around the wall and specifically popped up the top to display the fingers. When I got home, which is a 3 min drive I discovered that the bottom 14 fingers were Luke warm with hot ones thrown on top... Shady, sad. They're fortunate I find their batter better than others and I love their sauce choices.

This location is HORRIBLE, customer service is HORRIBLE, wait time is HORRIBLE, Drive threw is closed you have to go inside to order but when you get inside staff is just hanging out. So why is drive threw CLOSED. It takes 30 minutes for them to make 1 sandwich and fries when no other customer is there....AT THIS POINT JUST CLOSE DOWN. If I could I would give 0 stars. Ill just take the extra minutes and go to the MANSFIELD ROAD location. 🤦😡😠

This is literally the worst place in shreveport lol. It's not that the food is bad, it's that you can never call it fast food. I order on there mobile app and still the food isn't even being made when I show up 30 mins later. Now I come by to try them again and they close at 8pm. It's Friday night and they're closing at 8pm. It's honestly sad, I love the boneless wings here and I can never get them unless I set aside an hour of my time to wait for them to be made. Especially since I work nearby but only get 30 minute lunches so I literally never eat here. How they're still open I have no clue

First time ever at Zaxby's. Last time ever at Zaxby's. Customer Service is sorely lacking. Drive thru order. Waited 27 minutes for 3 chicken sandwich meals. Actually ended up going inside to get the order bc it took so long. Waited at counter 7 minutes before I was even acknowledged. Got order finally. Asked about Zax sauce and was told it's on the sandwich. If you want extra you pay for it. 😅 Whew! Bye Zaxby's. Don't waste your time or hard earned money here folks.

Terrible customer service. I arrive to Zaxby’s to an already dilapidated parking lot, and proceed to the drive thru to be told that they are only taking orders inside. Random as that was, I hadn’t had Zaxby’s in a while so I went inside regardless. Once inside the empty Zaxby’s, I stood at the front counter for 5 mins watching the manager and a clerk seemingly fix their lunch. After finishing, one of the girls walks past the counter with an overfilled Togo container and doesn’t even acknowledge me. I had to ask her if someone was going to take my order. She said “yes I’ll be with you in a minute”. I just left. Don’t even want them fixing my food at this point. Them seem not care at all. It’s just sad. All I wanted was a sandwich. Smh.