Pizza Hut

I prefer picking up my pizza. I also understand how understaffed everyone is. However, that is not to excuse the attitude. No need to be rude when I give you the order name and hand you my card. I have worked in customer service and I understand the level of tired when you see another customer and you are knee deep into something; but they were just standing there staring. It felt like I walked into something I shouldn't have. 🤷🏻‍♀️

Ordered online at 8:00pm on a Thursday. Order didn’t arrive until 10:30pm. I’m only 0.4 miles away from the location. Online it said it would be delivered within 25-30 minutes. 2 and a half hours for one pizza and a short drive is unacceptable. After reading other reviews this seems to happen a lot. On top of all that the pizza arrived cold and honestly didn’t taste that good. Definitely wouldn’t recommend ordering from this location.

We eventually got the situation handled. Only because we stayed on top of it. Long story stort. My sister and i decided to have a pizza and movie night with our 7 children. We called and ordered. Was quoted $60 and some change for all of it including taxes and delivery. Before the food was even on the way my card was charged $73 something. I call back and no one would answer. I continued to call back repeatedly until i got anyone. The lady who took my order and quoted me refused to answer. So i got another lady to give me her name and info and corporates number. I called corporate and made a complaint. They apologize. I was assured me they would have they're higher ups get to the bottom of this complaint and they would refund me our money within 48-72 hours. After 72 hours i checked the account and only 10 was issued back. So we stopped by the store since nothing i was promised had happened. The manage at the store had heard nothing of this matter considering she should have been notified immediately. But she did good by use and handled it above and beyond. If it wasn't for us she wouldn't have none about all that was going on under her nose at her store with her employees and if it wasn't for her and what all she done to fix the situation we wouldn't ever go back to pizza hut. But we will because of her.

Ordered taco pizza pasta and bread sticks received two tacos pizzas . Called and and explained the situation for about ten mins just for the person on the phone to figure it out. Mind you I called 6 times before they picked up. My replacement order arrived at my place of work. Two hours pass before I open the box. And it’s a double order of bread sticks with two orders of bread sticks on the top of the box as well. So four orders of bread sticks and no pasta.. I legitimately spent 40$ with Pizza Hut so I could get the pasta . I called them once I realized for 30 mins straight. At 10:30 thirty mins before closing the phone automatically went to system voice saying business is closed. Very unhappy customer

Ordered contactless delivery because myself and toddler are feeling sick. The driver arrived and knocked on the door. But did not leave. He knocked again and again and again. And then called me multiple times. Had just gotten the baby to sleep 10 minutes before this. He would not stop. I get that he was trying to make sure someone was home. But it's daylight. The house number is on the home. And aside from that the specialty pizza was still dough in the center. I don't usually order from there. So not much loss. But just frustrating.