Chipotle Mexican Grill

This is the worst Chipotle I’ve ever been too. Mobile orders are wrong literally every time you order. When you email them all they say is “We love the feedback and will pass it on to the location, but here’s a free bowl”… just for them to get the free bowl wrong too. Nothing changes. Time after time it’s wrong. Last night we ordered kid meals. The lid came covered in beans as if someone spilt beans all over. The 1st bowl was with carnitas, but I don’t know what meat I received. Also ordered light sour cream, but it was smothered in it. I also ordered no beans and of course I got beans. The second one was supposed to have queso, and I guess we forgot to add that. I know places are short staffed but this has happened at this location since before COVID. This is the worst Chipotle I’ve ever been too.

Some dislike the factory-assembly-line-like preparation, but that is an ignorant perspective. Their real prep happens way before they open, and all day. Chipotle has created a highly refined process with great recipes and top ingredients for their speed and price. This specific store is consistently excellent.

Based on all the other 1 star reviews I have read there isn't much I need to say. They messed up my online order multiple times. This time they were nice enough to place a sticker on the outside of my order that said Burriotto and give me a bowl instead. I just wish more restaurants would let me order stuff and then give me the things they want to make. I'm sure I'll be back next time I want a surprise for lunch. P.S. my juice was expired. Thank you!!

Worst chipotle ever ! They seriously don't have it together at this location. They are always short staffed ! The line be nearly out the door and they move super SLOW. They charged my card for a order that was not mine due to the lack of attentive. And they also , ran out of chicken one time and didn't bother to make more. They didn't even have certain sauces and can care less about making more. The customer service sucks. The management is terrible and they close whenever they feel like it regardless of what their online website says. DO NOT GO HERE.