Spizza

Ordered a Combo Goloso on a weekend via the restaurant‘s website. Placed an advance order for dinner on the same day in the morning for 6.30pm - food arrived 15 minutes late. The Revel Systems software behind the order tracking site (hosted on tracking.captain.ai) is unreliable - the “arrive in” time always hovers between 40-45 minutes, even after the order has been marked as completed on the same site. Perhaps it is a random number generated (and does not change), as I noted that delivery to my area was stated to take 45 minutes (number spotted when starting to place my order on the site). Food was alright - pizza was not charred on the bottom (which is great) and the other dishes tasted more on the saltier side. Photo does not show toasted bread (which was also part of the combo). Ordered due to $20 birthday discount, but would not order in normal circumstances given the average/not-so-ideal experiences described above.

I was in a hurry today to do volunteer work nearby. And I had to grab something quickly to eat. I was new in the area and happened to passed by this outlet. After exchanging with the staff there, he knew that I was in a hurry. And I also understood that I couldn’t sit down and have my lunch. But I can sit a bench next to the outlet. So I decided to order a dish and paid 19.20 for my dish. But after I paid, I was told I need to wait for 10 minutes. And the lasagne normally is very hot. By then, I only had 20 minutes in total. I didn’t complain but I was telling him, he could have told me earlier. And then he got impatient saying that every restaurant I go I need to wait for my dish. The problem is that I told him in advance that I was in a hurry. Plus here is not in a restaurant format cos I cannot even sit down and eat. Then he cancelled the transaction after the mutual agreement. But after I walked away for 5 meters, someone else came out from the outlet and shouted to me: “go to 7/11”. I found the service here quite insulting and rude.

Can’t comment on the pizza yet as I’m waiting for it as I type but service is 100% on point despite them being really busy. They taught me a little trick to download the app and create a profile to take advantage of their 2 for $24 large pizzas promotion! 👍🏼👍🏼 Pick self collect and pizzas will be ready in about 20-30 minutes. Note that this is a take out only store so decor’s not the greatest.