Liho Tea

<Updated review> Previously gave this outlet a 4/5 star rating, but I don’t think I can anymore after my recent visits. Texture of pearls are generally ok, but it seems like the staff are consistently missing steps in the preparation, leading to pearls that are generally tasteless - not lack of taste but completely tasteless. Felt like I was just chewing plain tapioca flour. Flavour of drinks I’ve ordered were poor too. Tea lacked flavour as compared to other outlets. The iced chocolate / choc milk has been bland. Are they scooping one scoop less than what’s required by the recipe? This outlet reveals one thing - that the management of LiHO is lacking in QC and it doesn’t seem to be a priority. People are buying anyway, so why bother right? Long queues still apply. - Rating is for this particular LiHo outlet only. There is bound to be a queue every time i patronise. Either it’s really popular or work is not done efficiently enough - I don’t observe for long enough so I wouldn’t know. Generally, the staff here are quite effective. The drinks I’ve bought from this outlet are usually all right. Never ever particularly amazing nor substandard. I can trust them to produce a reasonable cup of drink whenever I order. I mean this as a compliment as the same cannot be said about all LiHo outlets. That said, the queue can be long and the wait longer. Come prepared to wait or don’t buy at all.

It is usually quite crowded and there would be several people waiting to order/for their drinks, but the place was well organised with queue markers and a number self collection system. The drinks are affordable and have a very consistent quality, allowing changes according to preference such as amount of ice, sugar, type of pearl/drink. Nothing bad to say about this place and overall have always had a smooth-running experience with no major issues.