Papa Johns Pizza

I placed an order a couple weeks ago for one small pizza and one large pizza. The delivery guy was super nice - called ahead to make sure he had the right order, had a great attitude when we opened the door. However, the small pizza was mislabeled (labeled as a cheese, ended up having a bunch of other toppings on it). I was able to get back in touch with the driver, who said he would bring me the right one and he'd be back as soon as he could. I live 5 minutes from the store. 25 minutes go by and I still don't have my corrected order and can no longer get in touch with the driver, so I call the store directly and the manager picks up, and he says they'll send the correct order to me as soon as possible. Another 20 minutes go by, I still don't have my order. It's been nearly two hours since I originally ordered and I still don't have all of my food. I call the store back and speak to the manager again, and he said with a *very* rude tone "Oh, we only refunded you for the one pizza that was wrong, and because you got a refund we won't be sending you another pizza. You can't have both." I said "No, I asked for the entire order to be refunded, and for you to make it right by sending me the correct pizza. I'm not trying to be mean or rude, I'm just asking for you to make this situation right." He rudely says that that is not the store's policy. I mention that I plan to escalate the issue since his attitude has resulted in even worse customer service, and he very rudely says "Oh, you do that!", and hangs up on me. I'm not one to complain publicly or write online reviews, but truly the manager who I spoke to that night has completely turned me off to ordering from this location. I did end up escalating it to corporate customer service, who refunded me for the entire order. Long story short, be wary of the manager here and if your order is wrong, good luck getting it corrected.

Worst service ever. Be more truthful with customers. I ordered an online order and received a notification saying it was ready. I waited an additional 10min before going into the store to pick up order. After paying, they continued to look for the order and then told me “the order was still in the oven” and will take an extra 5min. After getting home, I noticed the cheese was sloppy and dough wasn’t all the way cooked. Obviously rushed the order. If they would’ve communicated, I would’ve easily told them to take their time but instead I get this...

This location is pretty reliable and consistent. Food is usually pretty decent. Placed online order and it arrived fast. The delivery driver followed my directions to ring the doorbell and wait for me to come to the door instead of just leaving my food on the doorstep in the cold. I like the customer service whenever I've picked up in person in the past.

Horrible service! I placed my order at 9:19, an order of jalapeno poppers and a large philly cheese steak pizza. At 10:35 I have still not received it so I called to see if the order was on its way, they said the driver was walking out the door. This location is so close it would be a 10 minute walk or 2 minute drive. He showed up at 11:00, the poppers were burnt with no sauce(I requested spicy garlic) and the pizza was ice cold, and has almost no meat. I will never EVER patronize this location EVER again!! I wish I had read the reviews before placing my order, I would have gone to Domino's and I just placed an order with them, this food is inedible. A waste of my time and money with Papa John.

Wanted a different type of pizza this time so I choose this papa John's and I ordered ahead. Never again never again on this trip this place was super slow. I don't know if its just me but why does it seems people just don't a have a clue on whats going on and they work there. Its was 5 different people waiting and orderes were just sitting for 10 to 15 min before being distributed. These situations here will...if you been here I'll let you fill in the rest.

I ordered my food and you guys and look what I got I spoke to manger and she was not even sorry All she said I can refund the money. What about all the time I was waiting for food. After this I was not even hungry. Not recommend any one to go. Rude and bad customer service. They don't know what are they doing.