Starbucks

Raechael and Ciapher were absolutely amazing. They was so kind and courteous! Also fast, efficient, and very personable as well. I’ve managed and worked in retail for more years than I can count. Believe me when I tell you, their customer service was OUT OF THIS WORLD. Everyone in the customer service industry should be like them. They are a prime example of how everyone needs to treat their customers. Rae have helped me find the most beautiful Tumbler as well. It’s just perfect! They both deserve recognition for going above and beyond every single time I’ve been there. Outstanding personalities, and truly beautiful souls. The frappe that was made for me was amazing as well! Never disappointed!

I don’t know why but this location is always, and I mean always, the slowest. And today I was running late and actually came inside because I try to never order here and not only did no one greet me but the front counter partner didn’t even acknowledge me for about five minutes. I had to actually get her attention and ask can I order now. And then when I ordered my drink which has oat milk the barista on hot bar had to almost be yelled at to make sure they had oat milk and she was within two feet of the cashier who was asking her. And more than once my order has been wrong or missing sweeteners, etc. C’mon get it together Starbucks.

I placed a mobile order through the app and picked it up through the drive through. Both of my drinks were missing something, one was missing the caramel drizzle and the other was missing the almond milk for my iced coffee. The lady was nice and put the caramel drizzle on once i noticed. I didn’t notice i was missing the almond milk until i drove away. I went back to get a cup of almond milk and as a former starbucks barista I know that once a customer walks in the door your first priority is them. This lady that was working the front took about 2 minutes to even turn around to look at me from whatever she was doing, I proceeded to kindly ask her for a side of almond milk and she gave me the stank eye. She openes a new box of almond milk and pours it into the cup without shaking it. The “milk” was nothing but foggy water because the didn’t shake it. Was very disappointed. Like i said i used to work at starbucks and my store never treated customers like this.

First time at this location. Ordered my usual drink that I've ordered from Starbucks for the last 7 years, which includes added expresso shots. When I got my drink I could tell from just looking at it that it didn't have the added expresso shots I paid for, but I went ahead and tasted it just to be extra sure. Told the barista at the drive thru and she tried to argue with me about it but she reluctantly took the drink back and said they would add more. Then upon giving it back she tried to make it seem like they did me a favor by adding extra shots.

Asked for a venti 140 degree non-fat quad latte. Received a grande extra hot quad latte. Also, asked for a tall regular coffee with a little ice in it. Received an ice coffee. 100% incorrect order. BTW, repeated it. Still wrong. It's gotten to the point that when I go to Starbucks, I am just going to ask them what they want me to have, instead of placing an order.