Zelia's Cheese Steaks & Subs

I was on my way to another restaurant and saw the sign out front that said cheesesteaks. I immediately began craving a good cheesesteak. I ordered a foot-long with fries and a water. When my food came out they gave me two napkins and one pack of ketchup. I knew I would need more ketchup. I went ahead and ate my fries with the catch-up she provided and then when the single packet ran out I went up to the counter to ask for more catch-up and stood there for over 10 minutes with the owner nowhere to be found. When she finally came to the front I asked for more ketchup and she told me there would be a charge for the catch-up and it would be $.20 for each pack of ketchup. Ketchup is a condiment and should not be an item that is charged for. Then after I sat down after a brief argument over her trying to charge me for ketchup she came over and sat another single packet of ketchup on the table and I refused to take it at that point it was the principle of the matter. Then she went back to the counter and proceeded to discuss our argument with the next customer in line describing that I was dipping every single fry and ketchup which last I checked is what the ketchup is for is to dip your fries in it. It was extremely unprofessional to discuss our encounter with other customers standing at the register and I certainly will not be returning back to his business. Restaurants are a dime a dozen in to try and charge somebody for catch-up or any other condiments is completely unrealistic.

These sandwiches are so very good. However, if you're on a lunch break you'll use your whole hour waiting. One guy makes one sandwich at a time. I came in a couple months back (after being in 3 mo ths before and waiting q hour 10 mins for my order ... there were 5 orders before mine) and was told it would be 45 mins ... left without. Was told to order online so it will be ready. Ordered 35 minutes before I was to be there today, was 10 mins late ... and it hadn't been started. This was at 11am, before they were terribly busy. Listened to the couple argue the whole time and was told that next time I need to call at 9:30 in the morning for an 11:30 pick up and "Sorry, not my fault". Even as good as the food is ... I won't be back.