Subway

Everytime I go to this location, it's horrible service. I will be going in to talk to the Manager personally, I would like to know who the franchise owner is. In the past, I've had a guy take literally 40 min. to serve 3 people, I was about to walk away but it was the only thing my kid wanted. The guy was slow as Molasses and probably stoned. -Now today's matter, I show up at 6:35pm after playing at the aquarium place with my kids and the lights are off and no one around. I continue to ask if anyone is back there and nothing. 5 min or more goes by and finally a gal comes out and says, "we're closed, I have to clean up, look at the sign" (mind you, the sign says 7pm). She was speaking so very rudely and I told her that I don't appreciate her attitude, she completely ignores me and continues working. It was beyond frustrating and I had to go to McDonald's down the road instead to feed my kids. After the conversation, I turned around and had to take a picture of the sign she rudely pointed to and the clock on the wall.... picture attached.

Matt is a terrible representation of customer service. After waiting forever with 2 people in front of me, (because he can't stop talking), he started my order. I had 3 people behind me when a man went straight to the register and ordered. When I said something about people being in line he got mad, stopped making my sandwich went to the back grabbed a mop and stasted mopping the floor. A couple in line walked away and so did I. I work in the mall and will never go back to this subway

This 4 stars is purley for the employee that was working today all by herself on feb 20th. She was an older lady, very kind. A little before 3pm i arrived to get my kids a&w. I was then going to go to sunway for a wrap but she had put a sign up saying she was going on break. You can tell she was trying her best. So many people were waiting on subway. Obviously your short staffed but having to lose money on a busy Saturday afternoon because nobody could come help her at work? I decided to wait the 30 mins an get a wrap. She literally had lost her voice an she was still giving the best customer service telling me this when i told her i hoped she had a betterday. . Wheres the manager? Obviously times are hard for everyone with the pandemic but seriously? So many people walked away an didnt wait but i did and im glad i got to tip her. This lady deserves a raise.

I was going to order a salad and asked the employee if they had any sugar free meat. He said "I have no idea." I then asked if he had a nutritional chart I could look at, he again said "I have no idea." I walked away. With limited places to eat at the mall that are low carb, I didn't have many choices for lunch. I expected Subway to be a little more helpful. The employee was rude. After I walked away, I googled and found they had protein bowls. This wasn't mentioned. I didn't order and won't go back.

As an employee and a customer of subway I do understand some of the bad reviews we've gotten in the past. We are a smaller location and do our best to serve our customers with the up most respect. Thank you for you service and the feed back. We've recently let go of a few employees who's attitudes and customer sevices skills weren't up to par. And hired two new employees. Thanks again for all your patients and understanding while we transition them into our crew.