Baskin-robbins

If there were 0 stars I would've used it. Service there was horrible, 1 person making the ice cream for 5 people while the other 2 are laughing and "acting" as if they were working.. Izaiah a worker there, gave horrible service to me and my family. As we told them, he decided to "argue" with us about the issue. We have talked to the owner once about the bad customer service.. Looks like we're talking with her once again! They lost a $50+ order.. Won't be visiting this Baskin Robbins' once again!

Though I grew up with B&R, love the ice cream and the brand. This specific location has serious training issues. I one instance I bought a $20 gift card to join the loyalty program (which I am still not clear if it's a thing) and the next time I came back they couldn't figure out how to accept the card (they did eventually figure it out a few visits later). After 1-2 visits per week for 3 months straight, taking advantage of the 99¢ sundae coupon at the bottom of each receipt (sadly being proud of my streak) the coupon wouldn't scan and therefore was not honored. The poor tweens working had no training to manually enter the coupon that has been the promotion for months. They had no training to make the moment right and keep a patient consistent customer. The only response I got was to take it up with corporate. I guess I'll avoid the grief and buy the pints from Safeway. If you want Great Ice cream but have zero expectations for customer experience, and you have cash to make it easy for the gen z'r working the register....you could brave it.