Carl's Jr.

Food was just as expected. Their burgers are yummy. Reduced by one star. There was a sign that read something similar to Due to short staff we appreciate your patience. And there was only one employee. Although I appreciate the sign as a heads up. There is no excuse for having only one employee. If you can't find more employees maybe your wages are too low??

Ignore the bun... That was my bad..... I feel like this location Struggles sometimes but i dont think its the fault of the people that work there. It has to be the management and their hiring. They always come through even if they are slow due to staffing. And whoever the guy on drive thru was 05/16 i hope you see this. Yall made some good food and had great customer service.

There is a reason they don’t ask for feedback on their receipts. It’s because they put “Mary F” on the drive through. This lady has zero personality or customer service skills. I pull up and she just puts her hand out for payment, I handed her my card. She hands me my drink, I thank her.. silence still. She gives me my order, I thank her.. silence still. She finally gives me my card back, and guess what? Silence still. I pulled away without actually hearing her speak at all. Food was fine, atleast there was that.

I do not like to give a bad review about any business, but this is the worst customer service. Awful! Beyond awful. The older women is extremely rude in the drive thru. She’s not helpful at all if you have a question, she’s short with her words ( rude) she doesn’t greet you at the window nicely, she doesn’t ask if you need anything. I’ve given her several opportunities to be polite ( meaning I’ve gone back several times). Every time she’s just RUDE

If I could give this a negative rating I would. I'm 50 and experienced one of the worst customer service experiences in fast food ever. This location is on my way to work so I stopped here for more convenience then anything else, largely the staff at the drive thru is really never very friendly. I love using Restaurant Apps for ordering because you get deals, orders a little quicker and rewards. I have several fast food apps for multiple restaurants and the Carl Jr's is my least favorite. It seems like the staff here and other locations hate it, most times when you tell them I put in a mobile app order they say ohhhhh that just came in... It doesn't matter if I placed the order 15 minutes or more prior to arrival. The staff seems irritated and it really projects to the customer. My favorite apps are Jack in the Box and Chick-fil-A. Ok lets talk about the visit 6:22 am on 6/29/22. I placed my mobile order just after 6am. I arrived at 6:22 am. I pulled up to the drive thru and waited a few moments for someone to come to the speaker. When they did they asked me what I wanted to order and like every other time I said I placed a mobile app order and gave him my name. His exact response was this the last time I am doing this for you.... Now I have to say I was a bit confused and asked for what for me...he started rampaging about he was the only one there and had to open the store and he just got my order. Still a bit confused I asked for how long would they not be taking mobile orders. His response was I just dropped your order pull forward it would be a minute, I said ok and asked for the name of the stores general manager and owner and a phone number to call them, he said he would be happy to. Know there is no way to cancel the order through the app and you are already charged when you place the order otherwise I would have just left and go to the VERY friendly Jack in the Box just up the road. I pulled up to the window and waited. He handed me the order and a piece of paper with the name Ryan and a phone number. I said thank you and said you do realize restaurants have the ability to turn off the ability for people to order. He started rampaging again and said he not going to do that he didn't have time and would just not fill mobile app orders. He told me that I should have more respect for people working short staffed and just started to yell at me I pulled away feeling a afraid hearing him yell at me hanging half way out the drive thru yelling don't ever come back and something about loosing all respect for me .. I don't know this person and felt personally attacked. I pulled around away from the building close to the gas station and called the number. It ended up being the store number and after letting it ring for awhile, the same person answered the phone identifying himself as the store manager. I ended up throwing the food out because I was afraid because of his behavior he may have done something to it. I filed a complaint with the Corp Office but have yet to hear back... I am not going to be going to Carl Jr's anymore...

Woman at the drive thru refused to give me my order through the window because I placed an online order (selecting drive thru) as my method of picking it up. Note that my order was placed online roughly 7-8 minutes before getting in line at drive thru. She was so rude, insulting, and yelled at me over this telling me if I wanted my food I had to come inside to get it. I didn't even feel comfortable eating or drinking what we received. This is extremely inconvenient for those who are disabled and looking to use the deals advertising for online ordering. She claimed their GM told them they cannot give out online orders through the window. Would love to speak to a manager or someone in charge about this. Immediately called another location to see if this is Spokane wide and the other location had never heard of that, they were absolutely baffled.

The manager of this place is top notch always cordial, but it stops there the one employee is a total disgusting unprofessional and why a large compnay like this keeps such is beyond me. She said she was the manger and she is not the the manager she said my food was hot off the grill WAS NOT and when confronted her she went totally nuts....Come on Carls J your better then this.