Burger King

Ordered the big king. Nope it's the mini king. The whopper Jr is bigger than this thing. Do not order the "big" king. False advertising. If anyone in burger King reads this: CHANGE YOUR BRANDING OF THIS SANDWICH!!!!!!! Should read MINI KING. In the pic that is a regular size spoon. If I had know. This came only in the Mini size I would have ordered 3 to make the size of a whopper. Great false advertising.

Glad we didn't see how dirty the kitchen was until after we ate. This restaurant used to be very clean. What happened? Our son ordered a hamburger and got a cheese burger instead. He went up to exchange it and she argued with him and kept saying "The screen says cheese burger" Doesn't matter, that's not what he ordered. I had to go ask again for a hamburger. We finished eating and he finally got one. Our food was cold too. Waited 20 minutes for cold stale food.

I ordered 2 whoppers with cheese, 1 no catsup, the other one only catsup. When i got home, both burgers had only catsup.. i tried to call the store for 15 mins and didnt get an answer. So I drove back to Spokane from Suncrest. I went inside to get my order taken care of and the employee said I can't take your messed up order, but I'll have another one made with an attitude. I stood in the store for 15 mins while other orders were being handed out. Then a lady I'm assuming was the shift manager came up and got my remade order ready, and handed me the burger. I then had to request fresh frys as they were cold. I got attitude during the whole experience over the crew messing up my order. I then got my remade order with fresher fries. I then get back out to Suncrest to find out there is no cheese on my whopper... I paid for cheese and didn't get it.. so I used my gas, put mileage on my car, used my time and the order is still messed up. I've tried to call the store for 15 more mins then decided to just write a review.. hopefully someone makes this right.. I was the assistant manager at that store 15 years ago and would have NEVER let this issue happen..

01/16/2022 9:08pm Order 96 The customer service was terrible. The redheaded woman, who was not wearing a name tag, that took our order was very rude to my husband. She verbally snapped at him multiple times during our order. I know that these time are hard on everyone emotionally, but there is no excuse for verbally abusing customers while they are placing an order. We will NOT be going back to the particular Burger King again.