Jack In The Box

The food tasted really good and the man who took our order (Shane) was super helpful and very friendly. He made our experience at this specific Jack In The Box great. While eating our food though...a manager came in from outside and started barking orders at the employees...she was loud, rude, and obnoxious. After our great experience with Shane, we felt bad for the employees that had to work under the inappropriate behavior of this manager. It started to ruin our dining experience...but as we were leaving Shane said good-bye and thanked us for coming to eat there. This eating experience would have perfect if it wasn't for that manager yelling at her employees during our meal.

I show up, I wait at the menu for 5 minutes, nobody greeted me so I pulled up to the window I ordered a loaded mini tacos, a sourdough chicken, and a plain double cheeseburger. I get home in suncrest, open the food and the loaded mini tacos are plain. There's nothing loaded about them. So I call the store, inform them of the issue, the guy asks me "do you still have the food" I stated yes I do. Then he says "hang on" puts me on hold, and then hangs up on me. I tried to call back and it rang for 5 minutes before I hung up. I will be going in to speak with management in the morning. VERY POOR CUSTOMER SERVICE... *****Update***** Went to the store on nw Blvd and Maple, sat in drive thru for 5 minutes before I asked if anyone was there.. parking lot was empty, drive-thru was also empty... I was ignored for another couple minutes, and then a female came on the speaker box, very rudely said "I'll be right with you"... I sat there for another few minutes, she came back and said "what do you want" I placed my order, asked for shake and was told "yea, the shake machine is down". So I requested an orange vanilla drink. I was told "we don't have a drink like that" I then reminded them they have "over 100 different drinks".. she then admitted they do have an orange vanilla drink. Was asked "is that everything" I said yes, and then she said "the total is at the bottom of the screen" This was at 8pm on June 7th 2022. The female working the drive thru was EXTREMELY RUDE. Very disappointing..

I paid $28 for this meal via Uber Eats and they send me half empty french fries where all the ones not at the very top are dried and hard. Bag was well sealed, so I know it's not the driver's fault. Burger was great, but it's cheap and rude to think it's acceptable to send half empty fries for a $28 meal.

Last time I will ever go 2 this store. Ordered 3 meals and all 3 where wrong. Called store and got the manager. She remembered the order and remaking a meal. 1 of 3. Nacho tiny tacos....you must ask for them to be fully loaded to get them as nacho, not just nacho tiny tacos. Bacon cheeseburger....no bacon and wet from all the sauce. This store sucks. No confidence in this store. In the last three years very few have been given to me correctly

Practicing safe food handling should be one of the top practices in the food industry, right? Well one of the cooks kept pulling up and touching their pants and immediately continued to handle food. When it was brought up to the manager, she asked if it was true and they didn't even deny it. And had the worker wash their hands. We could even hear other workers commenting about not taking our mobile order anymore cause of our complaint. One worker made a comment "oh I touched my stomach, let me wash my hands". I get it fast food is fast paced and a stressful job but would you want your food handled by someone who isn't keeping there hands clean?

This location needs to be closed. Horrible service. I placed an order through the app. Ordered burgers and a shake. When I arrived they said they couldn't make any shakes and asked if I wanted something else to drink. I said no, didn't need anything else to drink, and I would like a refund for the item they didn't have. I was then told I needed to pull around and wait in the front for my 2 burgers and fries. Nobody was behind me in line...I waited 15 minutes for my food to come out. I was given no refund for the shake they couldn't make. The burgers were screwed up...I even emailed jack in the box directly about my order and got no reply at all. I'm guessing the employee there canceled the shake on the order and pocketed the money...horrible service...no wonder the place was empty for the entire 15 minutes I was there on a Saturday during lunch hour.