Jack In The Box

We went through the drive through, my husband ordered me a GRILLED CHICKEN SALAD. Super rude during ordering saying "is that all?" after literally every word my husband said. Get home, salad has zero chicken. Called and spoke with Kara, who was running the shift. Not only was she snarky with her tone, but basically told me it's my fault there was no chicken on it because I didn't tell them what kind of chicken. I'm pretty sure it's in the name. I wanted it grilled, hence the order of GRILLED CHICKEN salad. When I brought the salad back to have it remedied, I was given a bowl with a whole peice of chicken dripping in grease. I had to ask for a lid. I've been coming to this location for 12+ years. I won't be back, this was unacceptable.

Went to Jack n box on market horrible service and cost. They charged my 18.00 for chicken stripped and poppers. I received no receipt and called to ask why the cost was so much. They charge 50 cents to substitute curly fries for reg fries. They charge 5 dollars to up size to a large meal. So you could buy a another meal for there extra charges. Where McDonald’s only charges 1 dollar to up size and Burger King substitutes fries for tots for free. This is not the mention the bad service I received. The person at the window Hayley who shut the window on me when I was trying to ask about my receipt and who also hung up on me when I called to ask about the added cost, because online it says 4 piece chicken is 6.89 and poppers are 4.19. I was charged 17.42. I will never go to a Jack n box again.

food is good, but i think the staff has gone way down hill at this place. they rarely ever open when there suppose, and they get orders wrong. jack u need to fix this place, get on your staff more. i took this photo at 6:08 this morning while i was waiting to go through the drive through when they are suppose to open at 6am. i ended up going to mcdonalds instead cause i wasnt gunna sit there and keep waiting.

I ordered on the app and had it delivered. My order was half missing. I was told that I would have to eat the charges because they wouldn't refund me, but if I drove by, i could have the missing items another time. I don't have transportation. When I got upset that I wouldn't be eating, Lexi laughed and told me to call corporate and hung up on me. Another store had to handle her bad customer service. Kudos to the division/ruby store to having good customer service.

They had me park at the entrance for fresh chicken but then gave me ice cold fries. That's not even an exaggeration! A previous trip had the drive thru line so long, I was stuck in front of the order speaker box and the woman on the other end kept snapping at me to pull forward. I'm not paying for a new car for the person in front of me. Told her I couldn't pull forward and it went radio silent. The wait time isn't worth the cold food. Someone needs to get health department in there.

Waited 15 minutes in the drive thru, I believe the girl who helped us was Lexi. She was playing with one of the kids hair and and scratching all over which I find to be very unhygienic working with food. She then finally tells after 10 minutes or so to pull forward for fresh chicken. When we received our food everything was luke warm. I did not appreciate the attitude or service