Auntie Anne's

Today wanted to get a pretzel for my mother. They said that the wait would be 12 min that’s it. I said okay I’ll wait just let me know when the Pretzels are ready. So 12 min went by the Pretzel’s became available and then they said you need to go back in line. Now the line is by the Jewelry store. The expectation was not set that I would have to get back in line. And now if I did I wouldn’t even know if I can get a the Pretzel. There was no understanding. I even ask the lady in that’s next if I could purchase a pretzel before her because I waited the 12 min for this pretzel she said it was okay then the manger and employee stated they still couldn’t sell me the Pretzel unless I get back in the line which is now longer! I have never heard anything like this in my life. Worst customer service ever! Worst Manger I ever encountered.

I had the worst experience. The man who was taking our order had the worst attitude, he constantly rolled his eyes and head. The pretzel my grandmother got was old, stale, and dry, she told that to the man. He then ignored her and went to the next costumer. He didn’t offer a new or even apologize. I’m never coming back unless that man is fired. He wasn’t wearing a name tag, but he had brown hair half up, this happened around 4 pm on 08/17/21

I tried the pretzel, it was pretty good. The staff seemed friendly and helpful, however the prices are not. Expect to pay almost four dollars for a single pretzel. They also sell a variety of items here, not just pretzels. But I’d say stop at your local gas station or grocery store to save money and have a bigger pretzel that taste the same.

The employees at this branch were extremely rude and had terrible customer service. They rolled their eyes and huffed when asked to make a bucket of pretzels...which is their job! They acted as though we were bothering them with our order. They also charged my card though I cancelled my order due to their terrible attitudes. Will NEVER return. It’s a shame to have rude employees costing a sale during these uncertain times.