Arby's

We usually don't go to Arby's but we had some coupons so It was a good deal. Service was good & friendly. The food was not the chicken nuggets were over cooked, the chicken sandwich was not a sandwich more like 2 pcs. of tenders type chicken on a bun. I know that the roast beef Is always good but they need some help with the chicken Items.

The manager, Rebecca, was wonderful to correct our order when a wrong, and too spicy for us, sandwich was sent home with us in the drive thru due to a mix up in the kitchen. She explained what happened and replaced our meal. Apologetic and professional. Also the food was hot and delicious! We recommend this place.

I've been coming here for about two years now and sadly it has recently dipped in customer service. The woman at the drive thru is not very attentive, I constantly have to repeat myself and then I catch a hint of attitude in her voice that I am correcting what she is saying. Then today (June 9th) she was eating the entire time she was taking the order and got very rude when I asked her to repeat something, I simply said thank you and drove away as this is the last straw for me. I understand finding good employees is hard right now because now many people want to work, but maybe place the employees you do have in the correct place, maybe since she clearly has a short temper and horrid customer service skills, she would be better suited washing dishes? Maybe give someone with some drive and pep a chance at the POS. As stated this is the last time I will ever visit this establishment. The only reason it's a two star and not a one is the food, the cooks are the only ones who clearly know how to do their job.

I drove my 35 passenger bus to Arbys. I was craving a Jamocha Shake. I can’t take the bus through the drive- through and the large gondola sign in front of the restaurant says, “Lobby now open.” So I parked my bus as far from the front as I could, as a courtesy to other patrons. As I walked to the entrance a person parked told me the lobby was closed. I then decided I really wanted my shake so I walked up to the drive- through. I was told by the manager that I they couldn’t serve me as a walk-up at the drive-through due to safety concerns. She said she would make an exception THIS time but NEVER again. She was abrupt and never apologized for the Lobby being closed even though the advertising said it is open. Well, my walking up to the drive-through was an INCONVENIENCE to me more than her. It was 3 PM and there was only one car in the drive-through, so it really WASN’T dangerous. I then explained I didn’t want the shake after I was “chewed out,” for trying to patronize my Arby’s. The manager so,” okay,” never once apologizing for the lobby not being open and the way she treated me. Please retrain this manager!