Mcdonald's

Service was slow at the ordering register. Person seemed as if they didn't want to take orders and suggested we (the customers)use the kiosk. I made it clear that I wasn't going to do that since I am waiting in the first position to order. She left, to return 5+min later..and snobbishly asked if "I" was ready NOW ~ for which I replied "I've been ready...I'm waiting on YOU."

Nice staff and fast service, what I didn't liked was there was a homeless old guy, apparently not good on his right mind, he was looking at my daughter and approaching her too close for comfort, I had to pull her to my other side and said excuse me, No one in the restaurant said anything, wich it would be nice but I managed it ok and nothing bad happend, overall it's a clean and nice environment.

We stopped around 10:30 p.m. on Christmas Eve and we ate here because literally nothing else was open at that time. I had to use the bathroom really bad so the first thing I did was go to the ladies room which was a big mistake. I think a bathroom is a reflection of an establishment. And this one had me feeling like I caught something. It had 2 stalls and one of them was locked so you couldn't even go in & the other stall had either water or urine all over the floor and in front of the toilet so you had to step on it. Looking more closely the toilet seat also have either water or urine on it. I had to pee really really bad and I didn't think I could hold it long enough to make it out to the dining area to not only complain but to wait for someone to clean it so I had to attempt to bravely clean it myself. I wiped the seat with toilet paper and wiped up most of the mysterious liquid. When I went to grab more toilet paper to finish cleaning it a second time the toilet paper ran out. I then had to make a decision....either finish cleaning or drying the seat ( but still wouldn't be sit on it because of course there were no paper toilet seat covers) or hover above the wet mystery liquid and use the last 3 squares to wipe myself. I chose the latter. I washed my hands around the wet clumps of forgotten paper towels or whatever it was laying around the sink area and left disgusted. While I was getting ready to order another customer was trying to enter the dining room from the outside with her bicycle and what I believe is a manager told her she could not bring the bicycle inside. Mind you it's 10:30 at night there was only maybe two other people here and it was Christmas Eve. Maybe if they spent that much time and effort on cleaning their bathrooms as they did being heartless to their customers it would be a safer and more enjoyable visit. The food took a rather long time as there was only like 2 other people and maybe a few in drive thru if that. The dining room was disgusting as the pictures will show. Sticky floors with stains, trash littered counters, floors, tables and soda station, sticky soda substance on soda covers in the soda area etc... Now we are getting to the quality of the food. The fries were cold and the bacon on the "signature crafted sandwich" was burnt to a crumbling blackened crisp as was the crispy chicken patty. Also one of the patties was about 50% larger than on the other same exact sandwich. The buns also looked burned and the sandwich itself was dry. We had the same exact sandwich at a different location the night before so we knew what the sandwich was supposed to look like. Even worse had we never ordered the sandwich before that, that would have been marketing suicide as we would have thought the sandwich was intended to be like that, therefore never ever having ordered it again. Before I knew about the poor quality of the food I had went up to the registers to ask for ketchup salt in mayo. I was told they did not have packets of mayonnaise and then she blindly stared at me. I then said "okayyy well can you squirt some in a cup or something" then she reluctantly said okay and then charge me $0.54 for a condiment. The only thing that even saved them from getting 1 star is the customer service. That awarded them an extra star giving them 2 stars. The manager Frank was very kind, agreeable & apologetic. But even through the refund process it was still a hassle. We were not given a receipt so when he did his figures (after waiting a few minutes while he opened a drawer and took the orders of the customers in line, which he did ask me if it was ok, he was only giving us back $12 and some change when we paid a hair under $20. So after yet more time waiting I finally said "listen here's the change I was given initially. How about I give you this and you just give me back my $20 bill", he agreed. By the time we left it was 11:20pm almost a full hour later.

This restaurant is the worse, I visited on December 19, 2021. Only one person working front counter, everyone else was worried about drive thru, manager turned her back on a line inside, she was on her cellphone and another employee was right next to her. There is no management in control. Myself and others waited 20 minutes and more. All good being made, it was wrongly given to drive thru. This place doesn't believe in customer service. Very disgusting, to so at least 7 employees on drive thru, 1 person working front counter. U lost a lot of return customers today, rightfully so. If I could rate negative stars, I would.