Firehouse Subs

Italian sub was good. My friend had the brisket. In the Dixie Direct book (for locals) "free small sub with purchase of A sub, chip & drink." IT DOES NOT SAY you have to buy a medium or larger sub. I brought that to their attention and they said that was their "protocol." Beware no masks here while making your food.

The girl taking our order at the register came across as very hostile. From the tone in her voice to the way she was pressing on the iPad aggressively. Making us feel extremely uncomfortable and like we were putting her out for clarifying the details of our order. The vibe of the restaurant was super off! Firehouse is one of my favorite restaurants and I wouldn’t be leaving this review if this was the first time this happened. But just last week on my birthday I went in for my free sandwich and I have a very similar experience with this exact cashier.

My husband and I walked in about 6:20pm. We were the only customers at the time. 5 or 6 employees standing around. The floor looked as if it hadn’t been swept for days. (I wish I could post the pics I took.) It’s always the same: 5-6 employees horsing around, there never appears to be any adult/manager supervision, orders take too long, incorrect orders, lots of health violations. Employees need to take food handlers class again and maybe again. I see that a lot of other people have made similar posts. There are a few replies that say sorry and that there will be changes. I have yet to see any.

Just ordered turkey bacon ranch sandwich. It took 20 mins and they had 5 workers. They were just standing there and not knowing what to do. After I ate I had to go straight to the bathroom. I feel the young kids working there don’t care about serving foods and the cleanliness of the food. Please don’t go there it’s not worth it. There Zapas right next to there and it a well better option. Update; I got food poisoning from this place. Avoid at all cost! Please put a review if others got food poisoning. This is highly unacceptable.

This firehouse is a complete disaster zone. There was one customer in front of me and I only ordered one sub and two Mac and Cheeses. Going on 20+ mins waiting while the 3 employees are doing nothing. The place looks like a tornado has come through here. I'm kinda shocked to how bad it is to be honest.

We ABSOLUTELY love Firehouse Subs! It’s our family favorite! Every sub is delicious and tasty. They have the best app and it rewards you for using it. The cookies are so yummy! They have the best pickles that come with their subs! We have been VERY happy with their employees, they are very friendly and cheerful. I love that they know me and remember me. We were happy with the night crew today. They did a great job and were very friendly! They were professional and quick. Our subs turned out perfect! If you haven’t come here, you’re missing out!