China Chalet

Went on a weekday and the food was AMAZING. We had chicken lo mein, beef and scallions, beef and string beans among a lot of appetizers and everything came out piping hot and tasted amazing. You can tell it was freshly prepared. The service was also amazing. The staff was very attentive. They have a bar which we sat at before dinner.

First off, the food was good. Not amazing but good, I would consider ordering takeout from here if Empire Szechuan was not down the block. The service however was inexcusably bad. I read other reviews and they are correct, at least one of their waiters are incredibly rude. I went on a Thursday night and there were several other tables. He was working alone, and pretty busy, but I observed him great each table with the same level of disrespect. His attitude is very unpleasant and when you ask any questions he is very dismissive. My 8 year old daughter asked him what kind of drinks they have, he waved in the direction of the bar and said he would come back. If I was not in a hurry, and with my daughter who wanted Chinese, I would have walked out. Then the order came a few minutes later and was wrong. The food was good and I still left a 20% tip because I know these are tough times but... The service is ruining that place. I would never go again. If you want a great sit down Chinese experience on Staten Island, check out Jade Island near the mall. They have been there for 40 years and the service and staff are excellent every time.

This place was fine under the original owner but after it changed ownership not so much. The first thing that was noticed was that for a late Saturday afternoon it was empty. All the tables were empty. It also had a run down worn look too as well. So we are seated and when my son ordered and made a special request the waiter became very rude and was muttering in Chinese everytime he came over to our table, it was clear he was cursing us. He had something against my son for whatever reason and we couldn't figure it out. And when we were eating this waiter would be standing there STARING at us mumbling. My son had to leave because he was very upset by this server and he didn't eat because he was afraid they may have done something to the food. I ate my dinner and paid the bill WITHOUT a gratuity and this guy started screaming in Chinese. I'm not making this up. It was a horrible experience and of course trying to find the manager to complain to was in vain. Needless to say we'll NEVER go there again and I believe I will make some phone calls about that bar they have. Some shady things going on there...

An absolute disaster of a meal i ordered beef and broccoli and made a simple request of extra beef not so much broccoli the waiter became very agitated and kept cursing us in Chinese under his breath me and my table ordered wonton soups he brought everyone else's soup out besides mine then when we said I was missing a soup he said very rudely any special requests he spilt water all over the table in front of me but no one else absolutely disgusting service should have gone next door to juicy Lucy bbq another business that will hopefully soon go under