Tropical Smoothie Cafe

I ordered online. I walked in. This was the second time I was complete ignored. The first time I thought it was my approach so this time I was very patient. They were busy so I waited till the store cleared out. The cashier goes on break right before I go from the pick up side to the register. I stand at the register for a few more minutes at witch point my food was sitting on the shelf 15 minutes. I simply told them they never looked up or called out for the orders that were sitting on the shelf. I did not want it cold. I asked for a refund and was told I would get it. Two weeks later I still don’t have it. I’ve been going there for a long time and I don’t know if it’s staffing issues but it just keeps getting worst.

Food is good dont know how its possible to mess it up but DO NOT order delivery from this spot. Every single time i make an order for delivery, something ends up missing and they blame it on the driver or cause they “didnt see it”. A bunch of people working here that just dont care unless you’re in the store and then they make you call 4 seperate numbers to get refunds.

Couldn’t ask for anything better especially when the summer time is here. Awesome choices. Perfect for the healthy diet and also the fun cravings. The menu is HUGE. You will definitely have something you want. I got the detox smoothie with some added peanut butter! Beyond perfect. Will definitely come again.

My company ordered a large order for our office. We ordered online and chose the delivery option. An hour and a half passes by and no food. I call the store and they tell me the food is ready but they don’t have delivery. Which they should’ve called sooner and told us that instead of letting our food sit on the shelf and waiting for us to call. We needed to send an employee to pick up our food and we’re told that we needed to call a customer service number to get a refund for the tip we gave for our “delivery driver”. After getting back we then realized there were multiple smoothies and meals missing. Over a hundred and fifty dollars spent on an order for our office, we will never order again. Very disappointing.