Panera Bread

Going inside- 1 star. Drive thru- 5 stars. App and online ordering-1 star. Talking to a manager-5 stars. I placed an order on my app to be picked up at 1:50. It's almost 2pm. After waiting in my car for 10 min I went inside and nicely asked the cashier about my order that was supposed to be ready 10 minutes ago, she flatly responded "its not ready". No explanation. No indication of when it will be ready. I guess it's drive thru or not at all here since going inside just upsets me. Customer service training is badly needed. When an order is screwed up- just apologize and say it will be ready in x minutes. 🤷‍♀️ Not super busy and no line.

My last straw with this Resturant…..I just stopped by Panera in Stuart and I have had several issues in the past with this place, but after tonight I will never go back! The drive-through is closed so I go inside to order. I wait in line for a while, get up to the cashier and order, then she tells me “We are not accepting cash.”! No explanation, nothing……just no cash!!! WHO DOESN'T TAKE CASH? IT’S CASH!!! All I had was cash, so I left without dinner for my sick daughter. This is the most ridiculous thing I have ever heard. I can understand not taking cards, machines go down, I get it! But no cash? The register was working fine, I saw her take 3 other orders, before it was my turn! We’ll long story short, I will not ever go back to that place or any other Panera. It’s always something with this location and I’ve had it!!!

Customer service is so bad. Wrong dressing came with asian sesame chicken salad. I didn't realize it until I got home. Called Panera and they didn't acknowledge the problem nor did they offer a solution. They acted like it wasn't possible and yet they have 3 different types of vinagrettes and YES YOUR ESTABLISHMENT PUT THE WRONG ONE ON THE SIDE leaving me with something that tasted more like a greek salad than a thai salad. I called on the phone and I was nice about it because mistakes happen. But for the employee on the phone to respond first as though it couldn't possibly happen and then to not offer any time of recompense for my ruined salad was unprofessional. I really want to like this place but - for what they charge - they really need to get the customer service figured out.