Cafe Via Biscotti

Delicious coffee, and the chilli scrambled eggs with bacon were very scrumptious indeed. Convenient parking right outside in a very cosy corner of Surry hills. Would go back in a heartbeat. One thing that I noticed was all the stamp cards of regular customers next to the counter, this is a very cute addition and shows just how local this place is.

I find it very sad when staff members who have gone way past their duty to keep a business going after new owners going, bring back customers and improve the cafe experience to something of what it used to be can have not have their contract renewed. This young man has worked tirelessly for this business for 7 years and without him, there would have been no business. I spoke to the owner recently to express my displeasure as a customer of this decision only to find that the owner turned her face away and never replied. This was so totally rude as I was actually trying to help her see the consequences of her actions by not renewing this young man's contract. I am sure that those who frequent this cafe will vote with their feet. Perhaps then the owner will get the message when it affects the bottom line. I wish to thank this young man for his wonderful service over the years and hope that he will be rewarded in a business that appreciates their staff. He can walk away holding his head up high for his dedication and hard work. Anyone reading this review should employ this young man and value him. Obviously this business did not appreciate what a gem they had but they will when their business bottoms out without him. Many people gave this busines a second chance because of him. I hope that this may be a lesson to other businesses- value your staff especially those who are dedicated and hard working and treat it not just as a job but as if it was their own along with great customer service. I have to say in defence of Biscotti's that they serve great food and great coffee- but this situation has left a bitter taste in my mouth- my rating of 4 stars is because of the food and coffee not because of the inappropriate response I received from the owner when I enquired as to why this young man's contract was not renewed. Some might say it was not my business to ask- justice for this young man needed to be done.

The coffee service hasn't changed, it's still good (hence the 3 stars) but the food, dear lordy it's gone down hill, microwaved schnitzel, of the 3 on display 2 were burnt and despite asking for the one that's not burnt, the young lass tries to palm off the burnt offerings to me. If I'm going to cafe, I'm not after fast food, I'm after good food!