Mcdonald's

Would totally give zero stars if possible. My brother and I went here at 9 pm. We ordered 4 junior chickens, a 20 piece chicken nuggets, and 2 ice coffees from the drive thru. My brother wanted to buy me a coffee with some of the ingredients altered that he gets at a different location often and says it is much better than the original caramel ice coffee. We had gotten our coffees and then were directed to pull up and park and wait for our food. My brother mixed up our coffees and i gave a reaction that he did not expect. I quickly offered him some and he realized they had messed up. A few minutes later one of the employees came by and gave us our food. We told the worker what happened and he agreed to go bring us another one free of charge. We had waited for over 40 minutes but we didn't get our coffees. Reminder only 2 ice coffees. We tried getting a few workers attention but they did not see us. Eventually we were tired and first were about to leave but later decided to go inside and get our coffees. We went inside and the cashier apologized and proceeded to charge us. My brother and i argued that we shouldn't have to pay because 1) they messed up our order and 2) we waited over 40 minutes for 2 iced coffees. The cashier later understood and said that she would create it a urgent order or something so that we would get our coffees first before any order is sent out. We waited for another 15 minutes and 5 orders were given before the cashier came back and asked if we had gotten our 2 iced coffees. She called out to the rest of the staff if she could get those 2 iced coffees right away and a employee even said "on it". We waited another 5 minutes just wanting to go home and finally the cashier was fed up and made our coffees and gave them to us. We were so disappointed considering the fact that this location is our go to and we have always ignored any mistakes or something like that. My brother and i went home and it was horrible. My brother mixed up the ice coffee and it was made wrong again. We were so upset that they made it wrong again. Next we proceeded to open the bag and our burgers were all smushed and the chicken nuggets were not appetizing. Our food had gotten cold due to waiting for ice coffee for over an hour and were so upset. Another thing we noticed is we asked to extra caramel and cream along with light ice. The first ice coffee had no extra caramel or the second. In fact I live a few minutes away from the location and when we got home the second made ice coffees had ice that was all melted and the first ice coffees still had ice floating. Even the labels said light ice but that was not light ice. Overall extremely disappointed and wished they had done better. Please look at the pictures below,

Would have given it, four and a half, maybe even five stars, had the bathroom stall I used had any toilet paper in it but unfortunately it did not. This has happened to me like 3 times at this location. Other than needing to pay better attention to their bathroom cleanliness and supply upkeep, this is one of the better kept McDonald's in Surrey in my experience.

I have had a great laugh at the staff and McDonald's. They charge for the cup and bag which is about 40 cents. Then they turn around and ask if your willing to give a dollar to their Charity. Where is the money going from the bag and cup. When you think about with all the McDonald's out there and the amount of customers.

Ordered a midnight snack via one of the delivery apps. The fries were over fried and unsalted . Definitely not the McDonald's fries. And worst of all the Coke was flat! It seems like they pre fill it and keep it and it was terrible. The drink has no fizz and no ice . Stop prefilling cos that's not what we pay for!! Never been disappointed with an order like this. This isn't the first time they have messed up the quality of the food . Really need to get their game together. I'd say they NEED NEW MANAGEMENT.

Was hungry after a hospital visit. Ordered a McDouble (bun was hard, patties were obviously old) and a BLT quarter pounder. Absolutely horrible. I've made the mistake three times now to trust the grave shift at this location and all I can say is thank goodness they're located close to emergency services based on the food they're so proud to produce. The McDouble, I could only eat a couple bites it was so disgusting - I wondered how many hours ago it was made. The quarter pounder was barely edible only because I was actually very hungry at this point. The only saving grace for this visit was the very pleasant employee who took my order/money.