Dairy Queen Grill & Chill

Definitely not the best Dairy Queen- they're clearly understaffed. Store could be cleaner.... But! The staff are friendly and professional; I watched two cashiers getting raked over the coals by a very rude customer- and they handled it well and were polite and firm the entire time, and great to all the customers while I was there . And my burger was not burned, they tipped my blizzard upside down and i didn't see any rats 😆

Ordered cake online received confirmation number went to pick the cake.they told me cake is not done and we didn't received the order even I showed them my order number they denied. Very rude customer service .they put photo there without asking me and was charging me for it when I asked than they changed the amount.i think the management change.before they were good.instead of apologizing they wanted to charge extra for the stuff I didn't even order.Please teach your employees good customer service so that you have returned customers. Am not going anywhere near it.

Behind the Dairy Queen is a massive rat infestation at night. The rats are the size of cats. They are in the 100s. The city of Surrey is incompetent. I give this Dairy Queen a big fat zero just incase they have a rat infestation inside the restaurant. The workers are freely opening the rear door to take out garbage. Dairy Queen needs to petition Surrey bylaw officials to do something drastic and this bad review will be removed. It's purpose is to protect the community from an invasion.