Tim Hortons

Hope this review is read and addressed. This is the closest Tim's to home for us. Husband buys coffee daily (14 years) and is very happy with the friendly service. Today the coffee lid smelled of perfume so with every drink the overwhelming odor ruined the coffee. Possibly a worker transferred the scent to the lid. Please consider how this might effect the experience.

Well to start the bathrooms were terrible. So dirty , no toilet paper yuck. We ordered a sandwich and a coffee and there was no body else in the store. My husband almost finished his large coffee before the sandwiches were ready. The whole place needed to be cleaned. Not impressed at all. The gurl did say she was sorry about the wait. Tried to give us a free donut. Which was nice. Somebody needs to in there and clean it up .

Terrible service that seems completely unorganized with zero efficiency. Sadly most of the Hortons locations in Langley are equally poor. If quality and reasonably quick service is your goal, try to find a different Tim Hortons. I believe it’s a management issue, the people seem reasonably friendly but often seem to lack the ability to understand English fluently which makes drive through accuracy a disaster.

Unfortunately, at this specific location it was my third time when I had to encounter with their poor customer service and ruthless behaviour. So apparently, today i went through a drive through and gave my order while the lady I talking to was not attentive at all. And upon receiving my order from the next window, i just said if it would be possible to add some Tim-bits too and instead of politely telling me what she can or cannot do, the lady just rolled over her eyes and treated me poorly which obviously made me mad and worthless as a customer. Hence, I did not take the order neither i got money back. I later called on their store number to speak with their manager, but unfortunately because manager’s absence my call was received by their supervisor which sort of listened to what i had to say to her and later cut the call on my face. I was been told that the lady who took my order initially was also a supervisor which made me wonder if supervisors are entitled to treat their customers in such an unkind and a rude manner. Not once, not twice but thrice I have been not satisfied with their service. Poor customer dealing and Zero quality service. Clearly this location is not worth it!

Seriously this store and their lack of customer service is beyond understanding. Never greeted when walking in. No staff ever out front. And just a simple greeting if their busy is fine. But when you say hello and not even acknowledge and say hello twice more, I'm given attitude as she is on her cell phone. I won't come back to this location any further. You have lost a customer and I will let people know.

Terrible service. 15 people roaming around and they can't even prepare your order correctly. Asked for crispy chicken instead of grilled, and got it grilled. Asked for double toasted extra butter bagel but ended up getting a normal cold one. I mean you guys have a screen showing what a customer has ordered and how they want it to be yet you can't do it. Any particular reason???

Have a reputation of poor cleanliness and forgetting order, even if they remember the order it will take a while for so much as a donut. And be prepared to watch workers pretend to be busy and not serve you as you stand there by the register. New workers are easy to spot because of their poor training.