Tim Hortons

The worst experience ever, they don’t even deserve one star. I have worked at Tom Hortons for about 2 years, have never asked someone ordering through drive thru for 2 wraps and 2 coffee to wait in the parking lot for 10 minutes. Also, ordered ice coffee with milk they gave me with cream I told them it’s not with milk and they had the guts to say no it’s with milk. I can see the difference In colour of the coffee and then they rudely say okay we will make another one. The wraps arrived 10 mins later and the picture is attached here, it doesn’t look like wrap. To add to it, no tissue paper in the bag!

Best ever place for coffee☕. I just tried french vanilla and my cousin tried strawberry quench...... I just can't explain about it's taste like it was awesome..... I didn't think that it would be like this.... Moreover, we also enjoyed donuts as well.... I will suggest everyone to go over there and try their ☕and 🍩.......

Worst experience ever! I was here for pick up order. First, they don’t have the desired items that I wanted in my pick up order. It’s fine that they provided it with the alternatives. But, the staff that was present there today don’t know how to behave with customers. If we are being polite then we expect the same. Don’t show us the attitude. We are paying for the food, not asking for free.

Worst experience ever. I visited this place two times but worst experience in both visits. The food and drink were stale. I ordered wrap which was only filled with rice barely two small pieces of cucumber and tomato. Whole wrap was just filled with rice only. Team members are just rushing everywhere. Staff was rude, we are not taking free stuff, we are paying for our food, doesn’t make sense to be rude or impolite with customers. Aren’t even listening what customer wants or waiting for. When i got my food, i waited another 5 minutes just for napkins. They have to make sure what customers are waiting for. Instead of rushing to take orders of another customers, first handle the customers who already ordered. I never give bad review to any restaurant but my both visits had worst experience.l’ll never come back here!

Worst experience ever with this location! It was around 4:05am today morning when I placed an order for small French vanilla and one iced capp. After getting my order I gt shocked to see the deduction of 28$ for these drinks from my account. And when I asked those girls for refund, they just refused to give my money back in my account. Those girls were so rude. They don’t even know how to deal with their customers. M just wondering how impolite those girls were Nd also took the drinks back.

The coffee and the food are never fresh, we always ask for the coffee and food to not be cold and stale because time and time again, we’re met with stale and cold food and coffee; they confirm that it will be fresh. As soon as we get our order it’s a disappointment, they end up warming up our coffee in the microwave and say they made us a new coffee… yeah, always a let down coming to this location. Side note: it’s not good to argue with a customer if they’re returning the food and coffee back to you because it’s cold and stale. There’s many other time hortons who will provide great coffee and food but for some reason, this location has employees who argue with you.

The one star is for the coffee; zero stars for the service. This location has the worst service i have ever seen in all locations. Today around 2pm they gave me the wrong drink at the drive thru. I had to drive back and walk in. I asked them to change my drink, and they ignored me, It was like "you should accept it instead of jumping over here and ask for another one" They didn't even apologize!!! When I got the drink I ordered 30 min ago at the drive thru, she rudely asked me to trash the old one!!! OMG

This is the worst tim hortons in bc. It wasn't even busy and I still waited 15 minutes for a coffee this morning in a drive thru. At the end of the 15 mins that I waited, they then told me their latte machine wasn't working so I waited another 5 minutes. 20 minutes total. For one coffee. How ridiculous is that??? Thus location needs to get it together. And half the time their debit machine isn't even working. Avoid thus location if you can and hit up the drive thru on 64th and Scott road at the east gas station. Their service is significantly faster!