Fratello's Restaurant

Good ambience and authentic food. Dishes have good flavour, but there are a few more burnt pieces than I would like. Also a bit small with more vegetables and less meat and noodles than I expected. Skewers are a very good deal and have excellent flavour. Tender meat with delicious peanut sauce. Overall, a good choice and worth checking out if you like Thai food.

Called for the lunch special and asked about gluten-free options and was reassured the pad Thai could be done gluten free. Picked up my order and when I returned to work I opened it and saw a fried spring roll (which is all gluten). I called the restaurant and told them about the incident and was told that the roll had been in despite needing gluten free and they replied that they didn't realize it wasn't gluten free. With allergies (I made it clear it was not a preference), if staff offer food options they should ensure that all staff are completely aware of what the allergen is and which items contain it. Disappointing and definitely won't be back.

I have been going there for many years and unfortunately this place is not what it used to be. We have ordered take out and I was surprised how small satay skewers were in our order. But because I have been loyal customer for many years, we have ordered again after couple weeks. We usually order medium spicy but unfortunately one of the dishes was extra, extra spicy and we really couldn't enjoy the meal. Unfortunately, we were far away from restaurant when we were eating our take out so I couldn't go back to restaurant. I have called them and left a message but nobody called me back. While called there was a message that restaurant is under new management so maybe this is the reason restaurant is not what it used to be. 😢