Bad Mama

Bad Mama's is an odd Japanese-fusion venue with nice music. Food is okay if you're looking for a Western-style version of Asian food, & drinks were decent especially before 6pm with some happy hour specials. However, a good customer experience was essentially non-existent. When booking, we were not notified of the 1hr 45min seating time and only became aware of it when we were about to order. We were not provided plates or cutlery with our entrees - when we requested it, we were instructed to use some of the soup spoons in the share dishes, rather than providing us each new ones. The reason? They didn't have enough (note that this was at 5:30pm)! Odd, but we went along with it. We ordered our mains after and had half of the dishes come out first. By the time the rest of our mains had come out, there was only 5 minutes to go until the 1hr 45min was up. However, one of the other staff members could tell we wouldn't finish in time due to the delay in the food arrival, and so let us know we could stay for an extra 15 minutes on top of the allocated seating time. This person was very nice about it, though, it did seem like they were confused about a few things throughout the night. Just 5 minutes over the seating time, while we were still eating, the other staff member (who didn't want to give us enough spoons per person) essentially forced our table out, but not before asking if we "ordered our dishes late". Unsure of how this is a necessary question to ask your patrons when she can firstly check when our order went through, but also, secondly it shouldn't be up to customers to shove their food down quickly due to a delay in the kitchen. Either way, they just took our food without us asking to and put it in a takeaway box to get us to leave despite us letting that staff member know we had been reallocated extra time. Confusing, uncaring behaviour altogether without the experience of good food on top. 10/10 would not go again.

Interior is amazing and some of the food items are delicious and innovative. Staff however are not professional and are inattentive. While we were there they misplaced some orders from other tables. When we arrived we had to wait for quite some time and we thought they are short on staff. But after sitting downstairs, we noticed some of the staff just chat around. It is a shame that such a nice venue is let down by a few staff members.