Plunge No.46

Great food and lovely service. The menu has kind of a Mediterranean-Middle Eastern feel. My friend had the zucchini fritters which were delicious; I had the falafel wrap which was pretty standard (the fries were spot-on though). Prices very reasonable so good value. Best of all, they’ve got a courtyard with umbrellas so you can sit outside - greatly appreciated in these covid times.

Firstly, I have chosen one star because it's not possible to choose no stars. We ordered take away for pick up at 11.30am. Upon arriving I was told they just needed to make the juices which was all very reasonable. It was ready a few mins after that (I could see the take away bags and juices all sitting on the front table). However, no one handed me the order so I assumed it was another order and not mine. 20 mins later, the same person approached me and asked what I was waiting for. They were apologetic immediately and handed me what had been sitting on their table for 20 mins!! It took me another 10 mins to drive home so needless to say the food was horrible as it was barely warm, chips soggy etc. after having been in packaging for half an hour. On Mother's Day, we decided to give them a 2nd chance and ordered there again in the hope that the experience and food would be better (especially if it wasn't trapped in cardboard containers for half an hour!) No issues on pickup this time but the 2 x corn fritters (for the two mums!) we ordered were so burnt they were not edible, see photos. We rang and they offered to replace them which meant I needed to waste at least another 20-25 mins driving back and forth while both mums had to sit around watching others eat their meals. Upon arriving, I received the most insincere apology when I asked how they could serve this to their customers. The response I received was 'it's Mother's Day, we're busy', to which I responded 'that's not really an acceptable reason'. I then rudely received the comment 'it's gonna have to be'. Needless to say, we won't be going back here and hope others don't either so they don't have the experience the same poor food and service. For those who decide to go anyway, please try not to go on a 'busy' day because apparently to them that's an acceptable reason to serve you rubbish!

This place is always awesome, service is great and food never disappoints. Chef here is super creative and besides the regular menu, they always have something new and different to offer for limited time, although it's always keeping the line on the type of cuisine. Generally is quite busy but they help to accommodate you quite quick even if is packed.