Domino's Pizza

I normally order Domino's at other branch but this branch is the first time and also this will be the first and the last for me. I received burnt pizza around the edge, not only 1 box but all the 3 boxes. I understand maybe it was busy on that time but you guys can't sacrifice the quality. As customers, we are not rushing you to make pizza, just take your time, we pay for it not for free. It might caused cancer for long term. Worse branch Domino's ever.

We ordered pizza at 7:30 and the order did not even come to the delivery spot until 11 PM but by that time we were already asleep and never accepted our order. We tried to contact the store multiple times in that three hour window and they did not pick up the phone once. When we called the store the next day to complain and organize a refund the person answering the phone was not very helpful nor apologetic at all and refused a refund. Extremely disappointed, I understand wait times can be extended however up to 3 hours in unacceptable and they should have called to explain /advice.

Ordered a pizza delivery 1 hour 15 mins ago. Pizza did not arrive, kept calling and reaching voicemail, already paid, starving. When I finally manage to get through, the worker says it will take another 20-30 mins. 1 hour 45 mins wait time for 1 pizza delivered 10 mins walk down the road. This shop is understaffed. This is not the first time of an extremely terrible experience and delay with no communication.

In the last few months terrible service. Takes at least 1hr to get your pizza. Got a $25 voucher in the mail apologising for the delay, which I thought it was a nice touch. Ordered again last week, after two hours of waiting, managed to talk to someone which advice that was still 1hr away! Last time I order from this place