Pizza Hut Guildford

Friendly staff. Reasonably clean store. I bought two takeaway pizzas - it took only 16 minutes for the pizzas to be cooked. The store has COVID-safe measures in place. There are two tables in-store and a TV. There is parking located down the side of the store - alongside the street that comes off the main road (Woodville Road).

I ordered delivery at 6:15PM from the Guildford store and received terrible service. Given that it was raining, I submitted my order online for delivery and was told that my order would arrive at approximately 6:48PM. No issues so far. When the real time tracker progressed to the driver picking up the order, it didn't track where the driver was. I assumed it was just a problem with the browser and waiting for my order regardless. At 6:55, I was told that my order had been delivered and completed. Although it was 7 minutes late, it was understandable - it was wet driving conditions and sometimes delivery takes a bit longer. However, the problem was that I hadn't received my order. I hadn't received a knock on my door and my order hadn't been left outside my door. I tried to call the Guildford store but was told they were busy and transferred to voicemail, where I left a message and was told they would call me back. After 15 minutes (and another call to the store - busy, leave a message), I decided to drive out to the store to find out what the problem was. I had paid $47 for my order including delivery and now I was going out in the rain, which I selected delivery to avoid. I got to the store at 7:20PM where the person at the counter told me that the order should have been delivered. After a few moments, I was able to convince him that I had, in fact, not received my pizza because I wouldn't have driven out if I had received it. He called the driver who advised him that he was still in the process of delivering. The driver arrived at my house at 7:23PM (more than an hour later) and my wife was home to take in the order, while I was at the store. The man at the counter explained that he was completed the order on his end before the delivery had been made and he offered a drink from the fridge as compensation - the value being less than the delivery fee I paid in the first place. I am absolutely frustrated at the lack of communication, considering they could have called my provided number to let me know they were running late. I didn't even receive a discount or refund for the inconvenience caused.

Worst and dumbest experience I’ve ever had. There was a glitch in the app that didn’t accept my preferred pick up time of 9pm and they said I couldn’t change the order because it was apparently already in the oven within 2 minutes of ordering. So I cancelled my order and the guy on the phone was happy to cancel but wouldn’t help me change my order time. Never again will I order from them.