Papa Johns Pizza

I've only ever had one bad pizza before. With that said the pizza is decent, I like the extras ( banana peppers and butter garlic dip). But the toppings were just sparse for a 2 topping pizza and sauce what a little too sweet for my liking. Bread was a little doughy, but that could just be a personal preference. Given the option I would say it's about even with little Caesars but with a higher price tag.

I had gone in to pick up an order for postmates, there were alot of people working. But they were all moving so slow. I was told it would be 8 minutes, but it ended up being almost 30 minutes. The kept saying my order is almost ready. Finally after the manager had asked me who I was picking up for, I told her and she found my order. Apparently it had all been ready about 7 minutes ago. But no one had said anything. Doing orders is my livelihood. They are messing with it.

Food is sub-par. We ordered extra dipping sauce, only received the dipping sauces that come standard with the order (i.e. 1 garlic sauce and 1 ranch). Called and pressed the number for the manager/customer service, rings once and immediately hangs up. Called and spoke with someone using the "order" line, they transferred to the previous customer service line, it's quiet and then just disconnects. Horrible customer service, purchase at your own risk. Keep in mind the dipping sauce is not cheap and chances are you probably wont receive it.

We order from this papa johns all the time. For the last year to be exact. Last night we ordered pizza and the wait was 60-70 minutes, I mean duh they were busy plus Im sure like most place right now, under staff. So I followed on my pizza tracker and it said delivered. I checked outside and nothing. I called the store Asher answered and I said I wanted to check the status of my order bc it said it was delivered. Now I did check the app and the phone number on file was wrong. So I was totally ready to take responsibility for that and see if I could come pick up the pizzas, refund, whatever my options were. Asher says “ is this Rancho California?” I told him yes he said “you gave me a bogus address and bogus phone number, and you don’t live in the Temecula garden apartments,” I couldn’t even explain to him or ask him anything. He just kept telling me how my address was bogus. He than gave the phone to a “manager” who said they would deliver the pizzas out to me I gave him the correct phone number and he asked me for the correct address I told him that address is correct that I have ordered from them three times just in December. The address has never changed for the last year. Asher was so rude and unhelpful, I than spoke to another manager who said to me “to be fair your number was wrong what did you want him to do stand outside and wait” I tried to explain to him that I understood 100 percent that it was my fault I get that. But I didn’t deserved to be talked to the way I was. I’m human I make mistakes too. To be told I was lying about my address, and than for the manager say “well unless your going to place another order this Phone call is over” so disappointed that I’ve ordered so many times from this location and never had a problem with delivery until last night. Didn’t get the pizzas to feed my family. And was to afraid to order again. I know I’m only one customer but… you lost one customer

Very friendly staff, and the pizza is very good (standard Papa John's chain fare). The location is very small, and you can easily miss it if you are not using electronic navigation...it's barely visible from the main road. Highly recommend getting the Papa John's app for your phone to order ahead of time; my order was ready for pick up about 15 minutes after placing the order.