Jersey Mike's Subs

Went in on Monday to get my sandwich bowl remade. There was only 2 workers VICTORIA and someone else. THIS WOMAN IS AWESOME!! VICTORIA made 4 sandwiches and my bowl at the same time!!!! 👏🏼👏🏼👏🏼 Besides the issue I had before Victoria and Jayden made up for it! Been coming here for years and this is the one and only time I've had a problem. Always clean, fast and friendly environment!

Loooong wait on our first ever visit. Order in advance. Staff at register is indifferent to customers' questions. I didn't realize there was a line on the other side of the divider until I had been standing in the order area for 10 minutes. Then I went behind 5 people. Finally hot one of their famous cheese steaks. What a disappointment. Really not worth the wait. Subway makes much better sandwiches. Won't return.

My husband and I just left this jersey Mike's for the first and last time. My husband ordered a hot sandwich so we waited. They were busy but that's no excuse. They had a mixup with sandwiches and gave someone else his sandwich. When they realized their mistake they quickly made the other persons sandwich but not once did they think about my husband's. He went over to ask about it and they gave him no response. He asked for a refund and they simply gave it to him. As a woman who has worked in customer service for many years I'm baffled. In this situation you apologize, ask if they can still make the sandwich quickly for you and then offer to refund the sandwich as well because of the inconvenience. They could have gained a customer that way instead of losing one for good. Cause that's what they did.