Mo' Burger

I have attached two photos to my review. I've been to this location a few times now. Today, Sunday was a strange experience. I ordered my American Burger along with an order of onion rings. Normally the bun is a bit warmer but it was almost ice cold , as if pulled from a freezer 10 minutes prior, or the Buns were pulled from the refrigerator immediately prior to putting on the burger. I received 6 onion rings that were completely burnt to a crisp. It looked like either they were overcooked or somebody took some onion rings that were sitting around and put them back in the fryer for an extra few minutes. Either way they should have never been served. Definitely not what I'm used to as I typically receive a dozen onion rings which is about $5. Having worked in fast food and having been to this location to several times, I'm used to getting quality onion rings. The first 6 onion rings they gave me were so bad that when you squeeze them they literally broke into tiny pieces. Ever seen when paint breaks apart into small chips? Same idea. There was a Young gentleman who was awesome and he offered to bring me six more onion rings to replace the ones that were burnt and you can see those ones look like they should have in those photos I took. They were fresh. Kudos to him for being so understanding but I don't know what the people working in the kitchen were thinking. Perhaps they should focus on preparing food instead of casual conversation. The gentleman at the register was very professional. As an aside, To be paying almost $5 for 6 fried to a crisp onion rings is ridiculous. Please train your kitchen staff to be consistent, there should be a specific number of onion rings for each order and they shouldn't all be tiny, some big and some Medium as well as small ones. If onion ring orders are supposed to be by weight, please keep the weight consistent because it seems like everytime I go here it's always a surprise when I get my onion rings. I've never had a bad experience with any of the cashiers. It just seems like the kitchen crew needs some retraining. I have attached two photos, one showing my original order with the burger and onion rings and another showing the second set of onion rings that were brought out. If this review helped you give. it a thumbs up and be sure and take photos of your order.

Burger was great! So I wish I could give a higher rating. But the service was sabotaged by one of the girls that works there. She looked like she did not want to work at all. The restaurant was missing napkins and ketchup. When anyone asked for it, she would say there was none. But then after we saw her putting more ketchup and napkins. She did not want to do anything. Horrible service. If management decides to advice better service to the employees, she was the shortest girl there. Everyone else was working and servicing good. The short girl should be put in the back away from the customers.

It’s good to have low expectations when you are ordering from a food court. BUT this place will surprise you by being worse than expected. It’s best to just not have any expectations at all. The service was terrible and there are flies buzzing around everywhere. The waitress was rude and too busy conversing with her friends to take out orders. You should just go to McDonald’s instead at least the service and food quality is better. I’d also like to give a shout out to the lazy manager that was just aimlessly walking around! I too would like to get paid to do nothing!

The food here tastes pretty good but MY GOD this place is SLOW!!!! The burgers were delivered about 25 minutes after ordering one at a time. Then we waited an additional 30 minutes for the onion rings on the side that never came! There goes $9 STOLEN and down the drain! This is not worth the wait, the price or for my money stolen for this horrible customer service. DONT GO TO THIS PLACE!!