Menchie's Frozen Yogurt

I hadn't ever tried rosewater ice cream until I came here so I guess you could say I was a little thrown off by my first sample. It really tastes like they threw flowers and ice cream in a blender, which could be a good or bad thing depending on your taste buds. If you haven't tried rosewater ice cream and you're not very open minded, I would stick to the more traditional flavors they have here.

You know it's kind of in this old yucky mall with not much parking but as far as taste goes, it's really enjoyable. Good for families and friends, maybe ambience lacked slightly. Also it was wildly expensive but really enjoyed the Rose flavors and many Persian favorites that you can't get at other places.

I just had the worst experience I've EVER had in any customer service place!!!! I went in the day in on October 30 and the manger had told me that my birthday reward wouldn't expire. This sounded off so I asked again to make sure. She said that it doesn't expire because it's "a cash gift" that will just stay in the system. My husband and I decided to come back when we had the kids with us since our toddler enjoys ice cream. Today we went in and that same manager was there and she told us that we must have spent our $5 reward. This makes me MAD because no one else uses my rewards AND SHE CALLED ME A LIAR. RUDE. She could have done something like admit that she told us the wrong information about birthday rewards and given some kind of discount for her mistake. On top of that the store is unclean especially the floors. Integrity and honesty is IMPORTANT to me. Calling me a liar just is HORRIBLE customer service. I am no longer going to be a customer of Menchie's!!! I NEVER wrote reviews and today is an exception because I had a TERRIBLE EXPERIENCE!!!!!!!! You would think a customer service position would require tact and integrity!!!! Ps I know what it's like to work in retail and food service and if I would have ever treated someone the way she treated me I wouldn't have lasted long! I know retail and food service isn't easy but it requires tact and integrity!!!!! It you be called a liar go there