Cold Stone Creamery

We order our birthday cakes from this location but today when I went in to pick it up they could't find my cake. The option was to pick a random cake out of the cooler versus the special order cake I paid for, same price. When I said no thanks, give me a full refund, they couldn't even do that because the owner has to be present to issue a refund. So I'll go back once more on Sunday when the owner will reportedly be present, get my money back and never walk into this Coldstone again.

Those with food allergies, beware- you will likely be refused service. I came in on my birthday to get my birthday buy one get one free ice cream. I have a nut allergy, but my personal comfort level is that as long as basic precautions are taken (clean scoop, gloves, mixing surface, ice cream from the back or an untouched area of the tin), I am ok at eating at places that could have cross contact. I have eaten at numerous other Cold Stone locations that have happily accommodates these requests. The employee working that day seemed completely clueless as to the birthday club reward, and refused to serve me because of my allergies. He stated that it was because he didn't know how other employees used the utensils, which is fair. However, rinsing them one final time would have remedied this situation, and avoided my disappointment and humiliation. I even stated that I do not expect them by any means to guarantee that my ice cream would not have any traces of nuts. I understand that he was trying to refuse service for my safety, however, I am an adult and able to make these decisions for myself.