Starbucks

This location is outright awful. Been there multiple times and doesn't matter what I order they just don't make it right. They don't even bother to mix the chemicals they sell as natural probably. One time I went back and and return their awful drinks only to face the angry manager giving me the looks like I just want free drinks.

This Starbucks was awesome! They surprised me with a free Pumpkin Spice Cold Brew! I came here to do homework and had been here a while when an employee dropped it off at my table. Later, the management asked me how it was and I could not be any more happier. I have studied at many Starbucks around San Antonio and this location was the first to do this. This kind gesture influenced me to stop my school work for a bit to write my first Google review. Great customer service!

Super disappointing experience. I am sharing with the hopes this is helpful information as the store manager (who is fantastic and runs a really great Starbucks) can use this for coaching. I go to the Starbucks almost every day early morning and sometimes in the afternoon. I went this afternoon and for the first time ever was not able to get my order correct. That's a bummer but Jared who told me they were on from another store first gave me my order made incorrectly knowing so. I say this because when I went to check it Jared immediately responded"I know you wanted it a certain way he we can't do that." My immediate thought was, then why not say that when my order was repeatedly to me correctly or before I paid. My second thought was, wait I gotten this correctly so many times before. So I asked it to be remade and was told by Jared, "they would make an exception thus time". When I received my order and checked it- still wrong and I am now super sad. My response was silence because I didn't know what to do. Jared promptly told me (with what felt like a snarky tone to my ears) that I could park, go around front and they could try a tired time. I'll be honest, I was offended by his tone. I just asked for my money back and left. This is so far from my normal experience I had to say something. I was told everyone there was from other locations but to try calling and maybe I would get a manager. So I am sharing my experience where I hope a manager at this location will see it.