Cancun Bay Mexican Restaurant

OK. The food was perfect. And I mean perfect. I ordered tamales, beef chimichanga, and the shrimp dinner. So awesome. Waitstaff are fast and very friendly. Good music. The beans and rice were perfect. I've ate at a lot of Mexican restaurants, and this one is a definite plus. 👍 I love this place. Definitely worth a visit!

Ordered over phone was told 20min but not given an order total, before he hung up. I get there to pick up food & they don't even have my order/ticket!!?? So whoever took my order over phone forgot about it or never put my order in. I explained to the cashier that I had ordered ahead & asked why there was no ticket? He quickly said sorry & Then he wrote up a new order & had me pay right away. Rather than taking my order to the kitchen to be started he cashed me out & then proceeded to check out multiple other guests that were leaving the restaurant (were paying their bill from dine in). At minimum there were 12 different people/tables he checked out before taking my order to the kitchen. I stood there (in the way) in their tiny doorway entrance for about 15 minutes watching him cash out other guests before taking my order to the kitchen to be made. All in all food is good, but the service & knowledge of staff is lacking. Simple math couldn't even be done with the help of a calculator.. The cashier took forever checking out this one group, because they paid with gift certificates & he couldn't understand the math. He had to grab a calculator & still couldn't figure out the leftover amount on their certificates. The lady had to tell him what dollar & cent amount should be leftover after paying her bill. 🤦