El Pollo Loco

When I Arrived at this Location, I Discovered that All the Parking Spaces were not Available for Any Uses, Because of Repairs. Yet the Drive Thur was Open, and there was a Line.The El Pollo Loco Team Members were Working Very Fast and Efficiently, Because the Line Moved Quickly, And that's Why I Really Appreciate the Team Members of this Location for their Politeness and Professionalism, and the Food is Always Delicious.Thank You to All the Team Members and to El Pollo Loco, Sincerely, Ray Spoon of Gardena.

My husband and I stopped here as I was picking up dinner from work and he was heading to work picking up his lunch. There were so many issues First, the entrance door was locked and another customer inside the store saw me and pointed to another door but when I went to that door, it had a sign on it that read “Please use other door” Second. While waiting for my order (order# 361/362) I was observing the workers making the food and saw multiple employees handling food with their bare hands. I saw the cashier ringing up orders which calls for operating the register and cash handling and then went straight to go pack food with the same hands she just collect money with and we all know how dirty money is. Then I saw another worker scratch her hair and then used that same hand she just scratched her hair with into the chip bucket and packed chips with her bare hands! And talk about chips… I don’t know if this is El Pollo Locos procedure on packing chips but every employee avoided putting gloves on, grabbed a chip back inside out, scooped a handful of chips, and with the other bare hand scoop a second hand full of chips in to the bag and then wrap. Each employee did this exact step by step, which makes me wonder is this El Pollo Locos way of teaching food packaging/handling? Aren’t we coming out of, or perhaps still in a Pandemic? But it only get worse. I get my order I go home, my husband goes to work and on his lunch breaks calls me and says “I bit into my tacos and there is somebody’s nail in it”! That about took my appetite away, we didn’t even eat the food we purchased. A waste of money time and food!