Pizza Hut

This is the second time they have canceled my order after I placed it online. The first time they canceled it because they prefer when people use Doordash. So this time I did and they canceled it yet again because they are closed. Well they're not closed on the delivery apps or even online, they just hang up when I call. If you can't handle using delivery apps and are going to cancel people's orders without even calling them, then don't use the apps at all!

Have ordered from this location a handful of times- And Each time to its own dissatisfaction. All 4 time have left me unsatisfied with my service- not the food- the service. Tried ordering for the last time tonight. Last time for Pizza Hut for a while being only location in area that I regularly am in. Calls didnt get answered- got dial backs and information taken then got place back on hold- not even my order- couldn’t catch the woman’s name she didn’t speak clearly through the phone- but literally wasn’t even warned of the hold it was back to the music. And whilst I waited on hold I was even able to process an order elsewhere before even being picked back up so I hung up. So you can imagine how long that took including adding my card info for payment. Horrible service and really hope some corrections are made. Cause if it’s this bad I’m not the only one it’s blatant the customer experience is on the back burner. And this was the second time of the 4 times I’ve been completely disregarded as a customer and never even gotten to order. And cause of Covid- there’s no walk in orders- or per what i was told when I tried fixing my first ever order which was botched completely and cold. 27 minutes on the dot after I ordered. Have always loved Pizza Hut but Pizza Hut don’t love me 🤷🏼‍♂️

This place is horrible. I ordered lunch pizza and pasta, I put the pasta away for dinner and when I took it out for me and my son it was literally half eat!! I swear on everything! When I called back I wasn’t even asking for my money back I just wanted them to know what their workers were doing. They played games with me by hanging up and putting me on hold until I just hung up.. this place is disgusting! If I could give a negative rating I would. save your money!

Took over 2 hours to get a small delivery, 10 minutes from the store (gave me a time if 65-75 minutes. Fine). The driver was polite and apologetic, but trying to reach anyone at the store was a joke. Still is a joke. Not only got hung up on blatantly numerous times, but was promised a call back (from some guy at some "call center" somewhere obviously nowhere near me) which never happened. These days, you would think customer service would be a #1 priority. Not at Pizza Hut. Not in Troy. And apparently not at any of their call centers.

If I could have given ZERO STARS I would have. No show. I was told 55 minute wait. Got a call from an unfamiliar number that I missed, called it back thinking it was the delivery driver 4 MINUTES LATER- NO ANSWER. No one even came to my door (I have a Ring Doorbell). This is the SECOND TIME THIS HAS HAPPENED. And the FIRST TIME it happened I received NO CALL AT ALL. Now of course because the delivery time I was told was exactly the same time they close no one is answering. I'll be calling tomorrow and if I am not compensated for the inconvenience to my liking I am done with this location and will let everyone know not to bother with this location anymore, either. I have spent a lot of money at this location over the years so I expect better customer service than this.

I have ordered for pickup several times from this location and the timing is usually always on point. The pizza, bread sticks and wings are always consistent which is really important. For the deals they have, two pizza, wings and bread stick for a little over $20, you simply cannot beat that value.

Whenever there's a problem you can't reach anyone. They leave you on hold forever listening to that god awful repeating advertisement forever. Don't use these folks if you want something before you die. Once I can understand. Multiple times is unacceptable for any business. If you're going to take my money, at least have the common frickin' courtesy of answering your frickin' phone.