Chick-fil-a

They've been so focused on ruining peoples lives by attempting to open a new location they've slacked on food. I got a chicken sandwich today and bread was so hard it crumbled when I took it out the bag. Seems this location needs to reshift their focus. Customer service has also been piss poor the past few months.

They have gotten my order correct once out of aprox. 30 visits at the drive thru. I order Chick-Fil-A several times a week at the Tucker and Decatur locations. Decatur always gets it right. Tucker fails every single time. If it wasn’t for location I would never come here again. Here’s my lovely Cobb Salad that was supposed to be a Market Salad. Market Salad toppings but wrong salad. Always disappointed.

Thanks to the Store Mgr on duty (Vicky) @ the TUCKER LOCATION who just fix my entire Market Base w/ No Chicken - Salad over beautifully and didn’t throw it together like the Suwanee location did!!!!! I purchased the Market Salad w/ Chicken from the Memorial Dr location, that I failed to communicate NO CHICKEN because I’m a Vegetarian and don’t order here often but when I do I tend to forget! Needless to say Vicky went above and beyond to satisfy me after looking at the empty container I had been given! My conversation with the Memorial Dr location is what prompted me to stop in the Tucker location and I’m so happy I did…..Thank You God VICKY was an Angel and she definitely kept my mind in line to always return back to get my Salads because customer service is always MY PLEASURE 😇

This is the best Chick-fil-A in America. I simply cannot express, the service, the food, the cleanliness... Exceptional. The young gentleman at the counter was kind but forgot to give me my drink (I've worked in fast food, so I understand the stress and dared not fret, as I know how stressful training is.) So I quietly whispered (so as to not embarrass the trainee) to a young man, who was a shift leader, that I hadn't gotten my drinks. He swiftly swept into action, got my drinks himself, and ensured I had everything I needed. He even concluded by saying it was his pleasure, and I just thought that was the sweetest thing! He was truly a gem with such kind manners, everyone else was swell too. I think his name was Luke? Luke Nichols? I absolutely adored the chicken nuggies I got too! They tasted exquisite, I just wanted to cry when the shift leader named Luke also offered me a free yogurt parfait... This visit to my local Chick-fil-A not only made my day and the day of the girls I was with, but it truly made my whole year. Please give him a raise!!!! He should become the operator!!

This Hugh Howell Rd location is probably 1 of the worst I have ever visited. Each time I go my wait is at least 15 plus minutes. Even if I do a online order. When I get to this location I still have to wait a long time. I don't mind the wait for fresh food. But I usually order ahead because I'm at work. And I'm trying to pick up and go. Please get a better routine at this location.