Jamba

We walked in and ordered a Peanut Butter Mood and Razzmatazz. Immediately we hear a voice in the back, a young lady named Essence, exclaim she has made 80,000 Peanut Butter Moods. I informed her that due to her significant experience it had better be perfect. She did not let us down. The personable customer service and expertly crafted beverages will keep us coming back indefinitely.

I am never the type to post a review however today was my first upsetting experience. I ordered my smoothie, she had made it into an açai bowl. She was very busy, seemed very stressed out. After gaining some courage I went back into her and asked if I could actually get it as a smoothie form as wanted, she charged me for a medium which was lovely. I don’t feel as if I should have gotten charged to get what I originally had ordered. She took accountability for messing up my order absolutely, however, I don’t think I should have to pay for somebody’s mistake.

We came here for our weekend trip to Idaho. First stop was in Twin Falls, so we decided to have a quick breakfast stop before starting our day. It was conveniently located near our hotel, and on the way to the falls. The shop was in a strip plaza, along with other stores. There are ample parking spaces in front as well. The interior was spacious with several tables and chairs, with bar like stools near the windows. There are more tables and chairs outside the shop. Overall, the place was clean. The workers were friendly, and explained the menu. As we’re regular Jamba Juice customers in Utah, we ordered the usual Roasted Tomato, Spinach and Feta breakfast sandwich. Also our favorite drinks, Pomegranate Paradise, and Greens and Ginger. I would definitely stop by this location the next time I’m visiting Twin Falls in Idaho.

As someone who works in customer service, I am always watchful for how workers talk to and treat their customers. I used to have no problems with Jamba! However lately, the workers seem more interested in socializing with each other than they are with helping their customers. I once waited over 5 minutes to get my order taken—mind you I was the only customer in there, the workers saw me walk in and proceeded to chat with each other instead of taking my order. They then took their time making my smoothie. It was the longest I had ever waited. One day I ordered a smoothie and found out that they were out of one of the ingredients. This is no big deal, I just simply asked if they could put something in to make it taste similar. The shift lead told me there was nothing similar. I asked if there was a drink that I could get that would be comparable to the one I wanted, they said that there wasn’t. It honestly seemed as if the shift lead either did not know the menu very well, or that they were uninterested in helping me out. I ordered a different smoothie that seemed like it would taste similar and it did in fact taste similar. Now, I know these are minor issues, however when you work in customer service, I think it’s important to ensure that the customer comes first and you help them out the best you can. I have not received this kind of service from jamba in a while, and have honestly been hesitant to go back.