Taco Bell

Went in 3/13/22 to pickup a door dash order. I grabbed some mild sauce for the customer I noticed her order had nacho fries so I figured she could use a fork or two and she had several other items that were messy items. I grabbed some napkins,sauce,straws after all it was for a customer. The manager comes over and says “why do you have all that for”! I stated “the customer “ she stated “you don’t need all that! Loud as can be in front of all the workers she snatched the napkins,sauce,forks,straws. Off the counter and continued to be boisterous and rude! Stating why I didn’t need this or that! You don’t treat people like that! Also I was waiting 10 minutes before I was given the customers food or even acknowledged! One of the employees asked the manager if she was going to get my order and she responded with hell naw! Very unprofessional! And just plain ratchet place new management is a definite must!!!!!

The food was good but the girl at the window was not very friendly. I asked for a glass of water and she charged me for a medium drink. I asked her did they not have any water that cost less and she said no which I didn't understand. You don't even pay $3 for a bottle of water at a convenience store.

The food was great but didn't get my full order . I had bout 20 some dollars and had to drive all the way back to woodland mills from union city . Bought grandkids some loaded nachos with cheese, burritos ,ect only recieved half of my order. I couldn't drive all the way back as it was getting late n I'm 60 yrs old. I should have checked my order but was in a hurry . Anyways check your bags before you go . Every Time. WITHOUT a receipt because it wasn't in the bag. I couldn't be helped upset me more because I didn't have that and employees know who I was because of all the kids in the car

Very interesting visit this evening following our worship services. My wife and I drove into Union City, TN, to eat dinner with our daughter and grandson. When we entered the restaurant, no personnel were at the front counter. Discounting this fact, I proceeded to the kiosk to place our food order. As a side note, there was someone mopping the kitchen floor as four other personnel prepared food and took orders for the drive-thru window. After placing our order I stood at the counter for a good ten minutes or more just to ask to get our beverage glasses. "How many and what sizes?" was the only acknowledgement of my presence. I guess my paid order was less important than common manners and politeness. While I understand the shortage of personnel in many businesses, there is no reason to ignore the patrons of your establishment---who are helping to pay the bills and keep the franchise operational at which you are employeed!! While we sat to wait for our food, we watched three more patrons come in and stand at counter only to finally turn to order at the kiosk. NO COMMUNICATION FROM THE STAFF!!! NO SIGN POSTED!! We received our food and it was very good. We enjoyed our food and the time we are able to spend together when we dine. Then an UPS truck driver came into the establishment. The service personnel woke up and told this customer, "I will be with you in a minute." Then someone broke free from whatever was more important in the mop bucket and took his order. The customers in the restaurant who had also been ignored at the counter looked at us in amazement. My guess is the UPS delivery individual had more credible money. As the patrons began to leave this facility, I noticed that the staff was locking up the building. I asked if they were closing, but the staff employee didn't respond to my inquiry. The other patrons responded when I asked, "That is what it looks like to us, too." The inadequate CUSTOMER SERVICE AND COMMON COURTESY toward patrons at this location is embarrassing. This underscores the deplorable attitude of the current youger generation entering the wrk force. A TOTAL LACK, DISREGARD, or call it just blatant appathy toward customer service. You want my business, UC Taco Bell.??? Earn it. I will be hard pressed to decide to put my hard earned monies into your hands for some time to come.