Five Guys

On point. The burger was perfect and tasted great. It was so nice to actually get a burger that also looks like the advertised picture, instead of something that seems like it was put in somebody's back pocket before they went horseback riding. Although the burger is closer to a standard for taste, the fries are so much better than any regular fries. I think it's the peanut oil they use. They also give you a ton as you can see. That was the smallest size fries as well. The establishment is in good shape and clean, but they do need to get their washrooms fixed though, the good news is that the family one that was working was clean. Good job checking my COVID passport. They actually scanned my QR code. Located in a plaza just off highway, it has good parking and is easy enough to get in and out of. Andy was great, and the rest of the staff were also friendly and efficient. One of the better Five Guys I've been to. ASIDE: Hawk also had lunch right outside the window. Who would have though they would have good entertainment too.

Such a shame giving the love of my burger chain a low rating here, but it’s justified. When rating franchises you want to judge the rating against the franchise as a whole and other franchises (inter and intra!). In this case, my man at the front totally bombed the checkout at front case and left me hanging there waiting for a burger he never fully punched in. Double-triple the time waiting at the establishment with no compensation is a 2-star in my book.

Big fan of Five Guys, but this location is simply terrible. In the last 4 or 5 orders we've placed, they have consistently made mistakes with incorrect toppings and buns. They can't seem to take orders correctly. Not sure if understaffed, or if they simply need more competent employees. Also, wait times are the longest of any Five Guys I've been to.

Understaffed. This location seems to need more hands on deck. Everyone is multi-tasking and can't handle both new orders and cooking. It's "Five Guys" but they're struggling with just three. Some reviews mentioned incorrect orders and long wait times. This would probably be alleviated with an extra helper. I can't even be upset - I just feel bad for the people working here.

Absolute embarrassment for a franchise location. Five guys should really look into the buissness practices of this location. No AC at this location, No lids for the cups, Every table was dirty, The Coke machine broke but even before that only had coke, sprite and root beer. No flavours or other drinks. The fries were half full and when asked for more ketchup. (They only put 2 in the bag) they would only hand 2 more and acted like I was robbing the place for asking for 4. Just insane they let a place operate like this. It's all about the type of people who own the location. You can guess the rest. Highly do not recommend this location. Honestly go elsewhere. Highly dissapointed. Never returning there again.