Taco Bell

Three Taco combo on a Sunday afternoon July 3rd, where to start. Tacos barely had any cheese in them as you could see in the photo. The meat was so oily that by the time I got home 5 minutes, the bottom of the shells are so wet they just fell out from underneath trying to lift them up out of the wrapping. Soda must have been dispensed from the machine so warm that all the ice melted by the time I got home, thanks guys.

It's a nice looking upgrade, but I experienced a rude girl here when I explained my order (Spicy Cheesy Double Beef Burrito sub with black beans, add pizza sauce) was wrong. They made it with beef and not spicy, with no jalapenos as shown in the pic on the self serve kiosk. I brought this to her attention in an even tone. She said, "Well first of all, we don't even have pizza sauce." I showed her my order on the phone and she took my phone away to the back. Ok. When she came back after 5 min I got my phone. Guy at front said he didn't even know that item was on the menu. He said, "We have jalapeno sauce." I had to show my pic on the phone to prove yes, it's there and has jalapenos.... When I got my fixed order, they still didn't make it with jalapenos, despite my showing the order on my phone to the girl who ferried it off to the back office and then food line. Had to wait some more at counter, then ask for jalapenos. Put them on myself when they gave them in a 2oz cup. Noticed the double beef (that I swapped to double black bean) was a measly scoop of beans. I asked for a cup of black beans to get the double product they advertised. Guy argued with me some more and said, "They did what they're supposed to, they did 2 scoops." It wasn't 2 scoops, you could fit those beans in the palm of a 5-year-old's hand. When they gave me the 2oz cup of beans I paid for, guy said, "This is only gonna be a one time thing." They offered me a coupon for a meat product. Lol. I was calm the entire time and even made conversation as I waited. Clearly the issue is employee disposition. Overall the music and appearance of the new upgraded location are awesome, but the service is bad. I regularly frequented this place last year, multiple times a week. Arguing with customer is a no. Taking customer's phone is a no. Making order wrong and then the remake wrong is a no. It's ok, Trader Joe's has good lunches and is healthier. I think I'll email this review somewhere and see what happens, for fun. I know it's just a Taco Bell but yikes. They've gotten my order wrong before too. The morning crew one time apparently lied and said the self serve kiosk didn't send my order to them and made me wait for 10-15 min. Was 2 things. I don't recommend this place at all, for anyone, and wish other fast food chains had vegan options. Sadly we're not there yet. This place will waste your time. Go support a family business.

I had a horrible experience here. The district manager stole my money. They took my order that I paid for and never gave me my food or a refund. Instead the district manager threatened me and began taking pictures of my cars license plate. He was threatening, unprofessional and should be fired immediately.

I love Taco Bell as it's my favorite fast food joint. My only complaint is their eternal stinginess with cheese. If you order extra cheese, you will pay extra, but you'll never get it. It's frustrating. I'll order a bean burrito with extra cheese, nacho cheese, and 3-cheese mix. ONLY THEN do I get a burrito with a NORMAL amount of cheese. Honestly, they treat cheese like it's made of diamonds. The freeze-drink machine is not working about 70% of the time as has been the case for YEARS. So, don't expect that freeze drink. Other than those complaints, I still enjoy the food. It's usually good quality and fresh.