Verona Diner

I try not to complain too much, but it'll be a while before I come back here. My family and I arrived around 6 on a Saturday night, and there were only maybe 4 other tables filled. As far as I could tell, there were two people working, a cook in the kitchen and then an older man who seemed to be a manager and also the waiter/cashier. He didn't so much as look at us when we came in, and a good 5+ minutes later (while we were waiting to be seated) came out from the kitchen and said only "anywhere you like". He then went back into the kitchen. Nobody came back out into the dining room -- not even to give us menus -- in the next 10-15 minutes, and it was clear the other customers needed service too, but there was just nobody around. Several additional tables still had dishes from previous customers, but there was nobody to clean them. This whole time, there was an online order kiosk or something that kept making a ringing noise and was ignored also. I understand every business is short staffed now, but this was extreme. We left and went to the Caldwell Diner, which was packed with customers and had more than enough staff. The service was extremely quick and very friendly. If you don't have enough staff to open your dining room, then don't open your dining room. I work in the food service business, and we'd rather have a limited operation we know we can run well than trying to "make it work" when we're stretching ourselves too thin. I'm giving this diner two stars, not one, because in the past when I've gone here, the food has been pretty solid. I just have a hard time justifying why I'd come back here when the Caldwell Diner is right up the street with great food and much better service.

Not enough bare hands in the pickle bucket on the floor of the Verona Diner kitchen. I wish all of my pickles were like the ones served to me at the Verona Diner, that is, handled completely gloveless. I wish I could Pickle Rick myself into a Verona Diner kitchen floor arm hair pickle. Whoever runs this place could sign my pickle any day. If you know what I mean ;)

Great breakfast/brunch! It was our first visit and even though we read great reviews, people’s opinion are subjective. But I’m pleased to say they were accurate. Very friendly staff and warm and welcoming manager. He went out of his way to accommodate seating for 5 so we didn’t have to wait. Our entire party all agreed unanimously that Verona diner is a keeper and the best part is that it’s 5 mins from our new home!

One of the worst experience ever !!!! I went in to order food "to go" since I was gonna drive home 30 minutes. I order two burgers one was regular well done and one was pizza burger well done. The server packed my food and i left. When I arrived home dying to eat my food I opened the container to find my pizza burger with nothing on it. Literally NOTHING ! Just the bun and meat. Both burgers were not even thoroughly cooked. I specifically said "well done" and got under cooked. I was highly disappointed and frustrated because this is a lack of service from the restaurant, I'm a consumer who paid for something and doesn't get my order properly. I called that same afternoon to talk to the manger whom was not there. I went in the next day at two different times looking for the manager who was no where to be seen. In addition to that I left my information for him to contact me and have heard no reply. I'm now on day 3 of looking for the ghost manager. This place is not well run. There is no management. No server even knows when the manager is in. I will NEVER buy food here again. First time going there and the last time. Worst experience ever !!!