Firehouse Subs

I come here a lot and my sandwich is wrong A LOT!! I order the same sweet and spicy meatball every time. My sandwich is cut through the bottom, my sandwich has pepper all over it, And my bread is barely toasted. I’m so disappointed at this management and pure lack of attention to a customers food. If you want firehouse go to a different location this one is not good. Waste of $13. OH I ALSO FOUND A HAIR IN ONE HALF OF MY SANDWICH. EW

I have never been to Firehouse Subs but I ran into Jeremiah at another restaurant where he was in uniform and represented this company with the most excellent customer service by going the extra mile to assist a mother in need. Because of him I now want to try Firehouse Subs even though it would be a drive out of my way. Jeremiah left a lasting positive impression. If this is how your employees are off the clock I can only image how wonderful it would be to eat at such a great place. Thank you Jeremiah for making my day better! I look forward to seeing you soon as I eat at Firehouse Subs!

Jeremiah the manager and his team are phenomenal. They really do go above and beyond. My daughter had been recently diagnosed with celiac disease and they went out of their way to accommodate us and ensure everything was cleaned down and the sandwich prepped separately. We had only visited once and a month later came back and Jeremiah recognized us immediately and remembered about my daughter and again made sure to accommodate her. Strong leaders and great personalities make a place and you have a treasure on your hands. Thank you to Jeremiah and staff for the great service! We will keep coming back to Firehouse Subs on our way through Waco even if it is out of our way.