Bj's Restaurant & Brewhouse

Went for Mother's Day dinner. Our waiter, Trevino (I think) was awesome and the reason for the two stars. Everything else was a bust. Spinach dip was obviously reheated as there was an interesting "crust". Toddler didn't get fries that came with her meal until near the end of our meal, and they were cold and old. We (2 adults) both ordered the jambalaya. I've had this dish over a dozen times at BJ's. The first time they brought them out, there was hardly any rice and the dish was loaded with huge chunks of nearly uncooked bell peppers and onions. I literally had a 2 inch long bell pepper in it. We sent them back and they came out again. Same huge chunks, but more rice. I ended up just picking a lot out and eating what I could. We spent about 2 hrs there and likely won't be back.

We ate late on a Thursday night (3/3/22) and the food was fine however the service was terrible. We sat for 20 minutes before anyone came to get our drink order. It took another 30 minutes to get our food. We were seated near the kitchen door in the bar area and could see other waiters but not our waitress! The restaurant was empty and I think our waitress kept forgetting about us.

The food is great even though it's a little bit overpriced but I can't remember the last time I has time I had service this bad at a restaurant. We were brought to our table, and no one came for 10 min. 2 waitresses must've walked past us half a dozen times each before I had to flag one down. I asked if she was our waitress and with an annoyed face she just nodded and mumbled "uh-ha". Every encounter we had with her after that, she just seemed simply annoyed to be there. She completely avoided eye contact and just looked around. She had to bring over an appetizer, silverware, our drinks, our meals, and a to-go box and each occasion she would just set whatever it was right in the middle of the table quickly without looking at us and just leave. Her answers were short and mumbled. When we asked her for the check she took way to long and we would watch her walk all over the restaurant and then eventually go into the kitchen, then look at our table and it would click that she forgot to get it so then she would go get the check. She's either a ridiculous scatterbrain and a socially awkward person or maybe she was just high haha. Either way she is is clearly in the wrong industry. We won't be back

This is a great BJs restaurant. We always have good service. Tonight they were crazy busy. All the servers were working as hard as possible and the manager was obviously supporting his staff. Very impressive especially when so many restaurants can't keep a full staff. The manager of this restaurant is doing something right for sure.