Subway

We have a household in isolation with one child covid positive, we placed an order on Uber Eats. Upon delivery of our order we were missing two items one footling sub and a quesadilla. The missing items were my sons who has covid and hadn’t eaten all day. On top of this my sub arrived missing bacon and the wrong bread. I understand mistakes happen but the last few times we have ordered from subway, either items are missing or soggy and inedible. I gave them a call and I was greeted with “hello” not hi thanks for calling subway. I explained the missing items and were told they would make it and we could pick it up…. I explained we were in isolation and couldn’t leave the house. I was told we can’t leave the store no one can drive I reiterated we were in iso and it is not my problem and that they could sort it and organise a Uber. To which I was told “we maybe able to sort something we will try” I gave them my number so they could call back, which they did 2 minutes later. Telling me they had organised delivery and it would be here soon. We live 6 minutes from the store. 50 minutes later no delivery, I phone back and am met with “hello” again. I explained who I was and was awaiting delivery I was told to hold. After 30 seconds the person on the other end of the phone told me her manger has informed her that they could not deliver the item. In that 50 minutes waiting no phone call to inform me of this so as it stands everyone in the house ate an hour ago, and my son is still without his dinner. I’m not an unreasonable person by any stretch, but the incompetence and lack of professionalism shown by Subway Warnbro is disgusting I will not be spending my money here again and I advise other not to either. If I could offer any advice to the franchise owner it would be, actually train your staff not only in appropriate phone manner but how to actually read and get orders correct. A monkey could have given better service that what I received today. It’s a shame there’s not an option for 0 stars because you don’t even deserve one!

I’ve personally worked at subway for years, I was served by a geriatric woman who should be retired as she can’t do her job, I asked for a breakfast sub for my son and the egg ended up on my bmt, after this and her getting angry she then over charged for 2 meals and asking for the receipt was like asking for her blood group. The order was straight forward, and the only reason I would return to this subway would be to personally talk to the owner about “dawn” retiring from a roll that is either to stressful or she is resentful as she’s been there far to long. P.s this is my first ever google complain so I hope that’s saying something.

Man do I love a great Subway, and this place does not fault. This is an amazing Subway so close to home if I had a billion dollars I'd just eat here forever... Strongly recommend: Pizza Italian Herbs Footlong with sauce, toasted with a mix of cheeses, lettuce, carrot, cucumber, pickles, for an added extra spice some jalepeños, garlic aoli and 1000 Island sauce 👌😍😍