Pizza Hut

I was disappointed that I did not get the entire order delivered. While I did get the pizza and wings, I also ordered 2 bottles of Pepsi, but only 1 was delivered. The driver asked if I wanted the 2nd one, I said yes and was told she would be right back. The driver never came back with the 2nd one so this warranted the lower rating in my view.

My husband and I stopped for carry out before our volleyball game. I asked the cashier for specials and she said they had a big box or some new edge pizza. It didn’t match what we wanted so I proceeded to order a large one topping and a medium two topping. The total came to nearly $30. I was shocked but the price is the price so we payed via card. I went out to my truck to wait and pulled up the specials online where I found large 3 tops were $10. I go in to get a price adjustment and the lady is like nothing I can do. So I tell her to cancel the order and rerun it. She goes in the back and says ‘send me home’. She returns with the manager who says I’ll get $2 back. Well that don’t make sense. So I say is it cheaper to get a large on special than a medium? She says yes. Well then GIVE ME THAT. The cashier is obviously annoyed so I try to apologize. ‘I’m sorry this is so much trouble but I did ask for the specials’. This lady looks up in my eyes and said I gave you the specials I’m supposed to. So either management told her to only offer some specials or she’s a liar. The terrible customer service was comparable to none. Plus the sauce is bland. 0/10

These people argued with me about if my order was correct and couldn’t even read the receipt that clearly stated my order, then after returning home, my order was incomplete so I had to drive back to the store for these dry as heck wings and fries that have been sitting on a warmer for 30 minutes at that point and they didn’t even offer to remake my order that they messed up, not even an apology or refund. Very unprofessional place. Needs better management and training for employees.